What do I do if I’m a victim of/or have been targeted by fraudulent activity?
If you are a victim of fraud or worry that you or another TELUS customer may have been targeted, please report this activity as soon as possible to firstname.lastname@example.org.
For immediate assistance, please contact our Customer Support team at *611 on your TELUS mobile phone or 1-866-558-2273 (*611 on your TELUS mobile phone) or 1-888-811-2323 for TELUS Home Phone, Internet and TV.
How can I report spam on my telus.net email account?
If you receive spam on your telus.net email account, please send the email directly to email@example.com along with the email header information.
Instructions on how to include the email header can be found here: Internet Abuse - FAQ
What is Spam?
Spam is unsolicited email, the equivalent of junk mail, usually sent in bulk to advertise a service. Comparatively, phishing emails are designed to dupe you into revealing personal information by unleashing malicious software when you click a link or attachment.
How can I report phishing on my telus.net email account?
If you receive phishing emails on your telus.net email account, please send the email directly to firstname.lastname@example.org along with the email header information.
Why does TELUS ask me to provide personal information online?
Our goal is to make your online interaction with TELUS as valuable as possible by providing you with a personalized Web experience. To deliver information that is relevant to your needs, we will collect some personal information online.
We promise to protect the information you provide online in the same way we protect all our customer information.
We take privacy seriously, as you can see in our privacy commitment . TELUS will not share your e-mail address with anyone outside of our company; nor will we disclose any other information you provide to outside parties.
How do I know the information I provide is kept secure?
Your TELUS account is not automatically accessible via the Internet. Once you request online access to your account, we request specific information about you and your account to confirm your identity.
We then use several security measures to confirm this information, and only then do we allow online access to your account information.
What specific measures does TELUS take to secure my online transactions?
We use several technological tools to provide security on our websites, including:
Secure Socket Layer (SSL): protects the information you transmit and prevents interception by unauthorized parties. SSL is an industry standard protocol used for secure communication between your Web browser and the Web server. It provides authentication, data integrity and encryption.
Verisign Secure Site Seal: the TELUS website uses Verisign, the strongest security available for websites. You can validate computer server IDs and status at any time by clicking on the Verisign logo.
Authentication: confirms that you are who you say you are, and verifies that you are communicating with the TELUS Web server. There are two parts to the authentication process:
5 Tips on how to set strong passwords:
We also maintain and monitor an audit log, which tracks the use of our security processes and highlights any suspicious activity.
How can I help to keep my information secure?
There are some easy steps you can take to keep your information secure:
Why does my TELUS session expire?
A session is a period of time when you have logged in to telus.com and are navigating through the site. In order to protect your information, the telus.com site has been designed to end your session automatically after 30 minutes of inactivity. The connection will automatically end and you will need to log in again with your username and password.