Slamming

Mr. Jones, a long-time TELUS customer, opens his monthly telephone bill. He notices his long-distance charges are missing, and assumes this is because he has made no long-distance calls lately. Weeks later, he receives a package in the mail from another long-distance company welcoming him as a new customer. The next month, to his surprise, he receives a bill from this company for long-distance calls he made the previous month. Furious, he calls TELUS demanding an answer. Mr. Jones finds out he may have been slammed.

Signs that you may have been slammed:

• You have chosen TELUS as your long-distance provider but the charges for your direct-dialed long-distance calls are missing from your monthly TELUS bill.
• You have chosen TELUS as your long-distance provider but a TELUS Telesales representative calls to win back your long-distance business.
• You receive a welcome package or bill in the mail from a long-distance company other than the long-distance provider you have chosen.

Verifying your long-distance provider
If you think you may have been slammed, you can verify who your long-distance provider is by calling 1-700-555-4141 free-of-charge from the telephone line you are checking.

If you have been slammed
Although TELUS is not responsible for other long-distance providers' business practices, we will be happy to switch you back to your preferred long-distance provider at no charge to you.

We can also process a Primary Interexchange Carrier dispute on your behalf so that the offending long-distance company pays an administrative fee if it is determined that you have been slammed.

In BC, please report the slamming to TELUS by calling us at 1-800-663-1440 (residential) or 1-800-665-0001 (business).

In Alberta, please call us at 310-2255 (residential) or 310-3100 (business). Both of these numbers are toll-free calls. If your call originates in Alberta, there is no need to dial the prefix '1'.

Take action
Please refer to our list of addresses and telephone numbers for agencies you may wish to contact if you have been slammed.