CRTC Consumer Information
For information about the provision of competitive residential local telecommunications services in Canada, please refer to the CRTC web site at http://www.crtc.gc.ca/eng/consumer.htm

Summary of Consumer Rights
TELUS’ summary of consumer rights is a plain-language summary of existing rights that are set out in detail in TELUS’ Terms of Service and in various CRTC decisions. The rights summarized in this summary are for informational purposes only. The information contained in this summary may also be subject to change. This summary does not change or add to any existing rules - such as those contained in TELUS' Terms of Service. In the event of any inconsistencies between this summary and any existing rules, the existing rules will prevail.

Building Industry Consulting Service (BICS)
Information to assist architects, engineers, builders and homeowners in communication planning requirements for their BC residential or commercial building projects.

Business IP 911
Instructions for 911 calling with your VoIP service.

Business Services Terms Of Service
TELUS has a number of products and services that are forborne. You can access the Terms of Service for these services here.

Cardholder Agreement
View the terms of service for TELUS Calling Card

Child Safety
Addressing the industry-wide issue of child exploitation on the Internet calls for the collaboration of diverse national and international stakeholders who are committed to ongoing technical, legislative, self-regulating and educational actions.

Disaster Planning
If a disaster should strike your community, are you and your family prepared? Gather information about our emergency preparedness program, and tips on using your telephone during an emergency.

Disclosures
Industry advisories, network interface disclosures and disclosure document orders.

Environmental Policy
Protecting the environment is integral to the values of TELUS and our employees. Find information on how we're meeting our environmental responsibilities.

Local Service - Regulated or Unregulated
To see if your local service is regulated or unregulated.

Local Telephone Service Terms (Unregulated)
View the terms of service for TELUS Local Telephone

TELUS Home Wire Protection
Protect yourself from unexpected repair costs.

Long Distance Terms of Service
View the terms of service for TELUS long distance plans

MDU Access Agreement Disclosures
Access Agreements concerning multi-dwelling units posted pursuant to Telecom Decision CRTC 2003-45, Provision of telecommunication services to customers in multi-dwelling units, dated June 30th, 2003.

Quality of Service
Details concerning Retail Quality of Service Adjustment Plan ruling (Decision CRTC 2005-17) dated March 24th, 2005.

Rates
Long Distance rates from Canada to the US and International Inbound & Outbound.
Directory Assistance and automated call completion rates for Alberta, BC, Ontario and Quebec.

Scams, Slams and Fraud
Phone scams and long-distance theft are big business in North America. Learn some practical ways to protect yourself from fraud artists and thieves.

Service Issues
Local service changes and competition. Read about changes that are happening in your area.

Tariffs
Most recent rates and charges and terms and conditions of various services, regulated and approved by the CRTC.

TELUS Broadcast Licence Applications
Find information about TELUS Communications Inc.'s applications to the CRTC for a regional Broadcasting Distribution Undertaking (BDU) licence and a national Video-on-Demand (VOD) Programming Undertaking licence.