1. On private premises TELUS will normally only install the Service Provider demarcation point at a single location, which will be at the end of an existing entrance cable or drop wire. The establishment of a demarcation point in an alternative location, within a single premises, or on the same continuous property, will be evaluated on a case by case basis. Extraordinary charges may apply and will be the responsibility of the requester of the facilities.

2. Prior to the installation of a TELUS entrance cable/drop wire and associated protection and demarcation block; conduit/weather head, ground wires, mast (for aerial attachment and clearances) and acceptable housing if additional security is required, must be supplied by the requester of facilities.

3. TELUS will at a customer's request install the Service Provider demarcation hardware on a Private pole. For safety and administration reasons TELUS will not install demarcation hardware on TELUS or TELUS/Power Authority poles on public property.

4. The requester must provide validation of authorization to be on Public Property (from Municipal, Provincial, Federal authorities), before TELUS will install demarcation hardware.

5. Power Service Lateral Drops for competitive payphone companies are only allowed on Poles with joint ownership. Power service is not provided by TELUS and is strictly a Power Supplier (e.g. Hydro) offering. TELUS only allows third party structures lessee (e.g. CLEC), permission to run power laterals down TELUS only poles. CLEC - Competitive Local Exchange Carrier

6. If a lateral (underground to aerial) conduit for telecommunication is required to a pole on public property, then a permit must be taken out by TELUS. TELUS must be informed at the time a service request is initiated, if a lateral conduit is required on a TELUS owned/joint owned pole. An Outside Plant Technician must first evaluate the request. Extra-ordinary charges may apply and will be the responsibility of the requester of the facilities.

1. Entrance facilities installation into a Multi-Unit Dwelling will follow existing practices for all provisioning of TELUS facilities (service provider demarcation in the main terminal room). If initial entrance service is required contact TELUS Network Provisioning Technician see Section 1 General Information

   It is expected that point of need wiring (e.g. inside wire) beyond the Service provider demarcation point whether inside or outside the building structure on a single premises is the responsibility of the customer.

2. If an alternative Service provider demarcation location is requested on a premises (e.g. in a parking lot) refer to the following standards for aerial (to mast), underground, or pole demarcation.

3. All poles contacted TELUS on private property must be treated Class 5 poles or if a mast in contacted the mast must comply with CEC 6-112.

4. The standard demarcation product will be the PTD (protector/demarcation device). This will be installed in the NID box or on a platform if an enclosure is provided. If the service is provided via an underground conduit the enclosure must be a minimum 12 inches above grade.

Aerial Service (PAL or Leased Loop Provisioning

1. Telephone drop wire may attach to the same mast as Electrical service. If this is done, then a minimum of 300 mm separation must be kept between the two wires. Separate conduits are required for Electrical and Telephone wires.

2. Conduit and weather head is required for all aerial service. If the conduit is to support the drop wire from the pole then a minimum 50 mm HDG iron pipe must be used (CEC part I 6-112). If the conduit is not supporting (e.g. functioning as a mast) the the conduit may be reduced to 25 mm (minimum).

3. Power and telephone may only run down the same mast conduit if they are in separate chambers.

4. If the drop wire crosses a street or lane to reach the mast, the minimum placing clearance is 5.3 m above the crown of the road. If the drop wire is to be placed over a pedestrian only walkway then the lowest point of the drop wire sag must be 3.7 m (12 ft).

5. All exposed PVC conduit must have U.V. inhibitors and is subject to local building inspector approval.

6. A No. #6 AWG green insulated ground wire grounding conductor must be supplied to the point where the demarcation hardware is to be terminated. (Ref. CEC 60-706).

7. A location must be provided for to terminate their Network Interface Device (NID) box (190 mm by 220 mm by 110 mm in depth). Or an enclosure must be provided where a demarcation block 120 mm by 120 mm by 70 mm in depth can be installed. Access must be provided to those location via security screw or a key for a lock box.

Underground Service

1. The requester of the telecommunication service is responsible for providing all material and civil work. All telecommunication duct is ORANGE. The required minimum material standards are: 25 mm PVC - DB-2 conduit, couplers, with appropriate 300 mm radius bends.

2. No installation can have more than 2 - 90 degree bends. A pull box should be inserted in the duct line to avoid exceeding two bends.

3. The maximum pulling lengths should not exceed the following: 60 m (200 ft.) (through 2 - 90 degree bends), or 90 m (300 ft.) (straight pull between pull boxes.

4. A 3 mm (1/8") waterproof pull cord shall be provided and installed in each duct.

5. The conduit installer is to make the physical connection at the TELUS specified point of connection.

6. Telecommunication and Electrical Utility conduits in a trench must have 300 mm separation.

7. The minimum cover above a conduit is 0.45 m (1.5 ft.) or the same depth as Electric Utility.

8. All material used for back-filling must be select fill, clear of all rocks and sharp stones unless otherwise specified.

9. A No. #6 AWG green insulated ground wire grounding conductor must be supplied to the point where the demarcation hardware is to be terminated. (Ref. CEC 60-706).

10. A location must be provided for TELUS to terminate their Network Interface Device (NID) box (190 mm by 220 mm by 110 mm in depth). Or an enclosure must be provided where a Service provider demarcation block 120 mm by 120 mm by 70 mm in depth can be installed. If service is provided via underground conduit the enclosure must be a minimum 12 inches above grade. Access must be provided to those location via security screw or a key for a lock box.

11. Underground conduit (for telecommunication service only) from the property line to a TELUS pole is permissible. TELUS is required to obtain a permit for the installation of the conduit on public property and will provide directions or drawings as to where the conduit may be attached to the pole. The conduit is to run up the pole to a minimum height of 450 mm. See steps 1, 2, 3, and 4 for conduit requirements.

12. TELUS will place a wire guard on the pole to protect the drop on the pole.

Demarcation on Private Poles For PAL Service

Note 2
Grounding must be installed by the customer consisting of two ground rods 3 meters in length and spaced 3 meters apart (or equivalent CEC standard). If the demarcation point is on an existing joint use pole, the ground wire must also be attached to the MGN. A NO. 6 AWG green insulated ground wire (grounding conductor) must be attached to the ground rods and extended 1.6 meters.