Darren Entwistle
Member of the TELUS Team
ceo@telus.com

December, 2003

To our valued customers:

Customer service excellence is what you should expect and customer service excellence is what the entire TELUS team is determined to provide you with.

Recently, some aspects of our service have not been at the levels you deserve. We know your time is precious to you and we want you to know your ongoing business is critical to us. If you have been inconvenienced in your dealings with TELUS in any way, we sincerely apologize. We appreciate your patience as we make excellent service the customer experience norm at TELUS. Indeed, we are seeing extremely positive trends in our quality of customer service indicators and are on track to meet and exceed industry standards in all areas in December 2003.

Winning your confidence and retaining your business demands that we exceed not only industry standards, but also your expectations of us. To this end, we are working to enhance all areas of your experience with us - from the types of solutions you want, to the ways you reach us, to the control you want to have on how and when you receive or even pay for your services. No amount of effort and intellect is being withheld in the drive to augment your overall experience as a valued customer.

Our brand promise, the future is friendly, guides our efforts to translate communications technology into compelling benefits that enhance your lifestyle. We intend to provide you with communications solutions that are relevant, responsive and immediately valuable including the following: high speed Internet service with Anti-Virus protection and Spam Control; TELUS Mobility camera phones; and emerging broadband applications such as home security, and online games and music.

We know your service standards are high and we recognize that your needs change. We know that we must continually improve our performance if we are going to continue to earn your confidence and your business. Beyond that, we will set a new standard of unparalleled customer service excellence. Clearly, you deserve nothing less.

Please accept my sincere appreciation for the business you conduct with TELUS.

Sincerely,

Darren Entwistle
President and CEO
Proud member of the TELUS team