investors

faq

  1. What are the strategy and values that guide TELUS?
  2. Who is the TELUS executive leadership team?
  3. What is TELUS' current dividend policy?
  4. What are the benefits of participating in the dividend reinvestment plan?
  5. What exchanges do TELUS shares trade on?
  6. When is the next TELUS earnings release?
  7. How can I get financial information about TELUS, such as an annual report and quarterly report?
  8. Who can I contact for questions on my TELUS share account? Who is the transfer agent?
  9. How can I contact TELUS Investor Relations?
  10. Are there any foreign ownership restrictions on TELUS shares?

  1. What are the strategy and values that guide TELUS?
    Our strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. We have six strategic imperatives that guide our efforts and serve as a framework for our actions:

    • Building national capabilities across data, IP, voice and wireless
    • Providing integrated solutions that differentiate TELUS from our competitors
    • Partnering, acquiring and divesting to accelerate the implementation of our strategy and focus our resources on core business
    • Focusing relentlessly on the growth markets of data, IP and wireless
    • Going to market as one team, under a common brand, executing a single strategy
    • Investing in internal capabilities to build a high-performance culture and efficient operation.

    The TELUS team works together to deliver future friendly services, and our values guide the way:

    • We embrace change and initiate opportunity
    • We have a passion for growth
    • We believe in spirited teamwork
    • We have the courage to innovate

  2. Who is the TELUS executive leadership team?
    The biographies of the TELUS executive leadership team members as well as the TELUS board of directors are found here.

  3. What is TELUS' current dividend policy?
    TELUS pays a quarterly dividend of 47.5 cents per share effective January 2, 2009. TELUS has a target dividend payout ratio guideline of between 45 to 55 per cent of sustainable net earnings. This provides investors with a framework to assess the potential for future dividend increases in relation to the outlook for continued earnings per share (EPS) growth.

  4. What are the benefits of participating in the dividend reinvestment plan?
    The benefits of the Plan include:

    • Optional cash purchases of non-voting shares (up to $20,000 annually, without discount)
    • Plan is open to all Canadian and U.S. residents
    • Purchases do not involve any service charges or administration fees
    • Full investment of your funds as Plan permits fractional shares in your account
    • Plan agent holds your Plan shares in safekeeping until you request them to be issued or sold

    You can download an information package about the dividend reinvestment plan and the application form from our forms section, or you can request a printed copy.

  5. What exchanges do TELUS shares trade on?
    TELUS Common Voting Shares trade on the Toronto Stock Exchange (TSX) under stock symbol T. TELUS Common Non-Voting Shares trade on the TSX under stock symbol T.A and on the New York Stock Exchange under stock symbol TU.

  6. When is the next TELUS earnings release?
    Please see our events calendar for information regarding future earnings releases as well as upcoming events.

    Address for Investor Relations:

    TELUS Investor Relations
    3, 555 Robson Street
    Vancouver, British Columbia
    V6B 3K9
    1-800-667-4871

  7. How can I get financial information about TELUS, such as an annual report and quarterly report?
    The TELUS annual reports, quarterly reports and other supplemental financial information are all found in the financial information section of this site. Alternatively, you can request printed copies of the annual and quarterly reports.

  8. Who can I contact for questions on my TELUS share account? Who is the transfer agent?
    Shareholders who hold shares in certificate form should contact the Transfer Agent and Registrar, Computershare Trust Company, who can assist with the following services:

    Toll free: 1-800-558-0046 (toll-free within North America)
    Tel: (514) 982-7270 (outside North America)
    Fax: (416) 263-9394 or 1-888-453-0330
    e-Mail: telus@computershare.com

    Address:
    Computershare Trust Company
    100 University Avenue
    Toronto, ON
    M5J 2Y1 Canada

    Note: Shareholders who hold their shares with a financial institution will likely need to contact that institution for various administrative updates and information.

  9. How can I contact TELUS Investor Relations?
    You can contact TELUS Investor Relations as follows:
    Toll free: 1-800-667-4871 (toll-free within North America)

    e-Mail: ir@telus.com

    Address:
    TELUS Investor Relations
    3, 555 Robson Street
    Vancouver, British Columbia
    V6B 3K9

  10. Are there any foreign ownership restrictions on TELUS shares?
    Yes, under federal legislation, total non-Canadian ownership of the voting shares of Canadian telecommunications companies, including TELUS Corporation, is limited to 33 1/3%. To control and monitor this level, TELUS has implemented a Reservation System. This system requires non-Canadian purchasers of voting shares to obtain a reservation number from the transfer agent, Computershare Investor Services (1-877-267-2236). The purchaser is notified within two hours if common shares are available. There are no ownership restrictions on the non-voting shares and they have same dividend and other rights as the voting shares.

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