A message from our CEO

Darren Entwistle, President and CEO, describes how we are putting our customers first and delivering on our proven growth strategy to continue creating value for our shareholders.

A message from our CEO

A message from our CFO

John Gossling, Executive Vice-President and CFO, discusses how we delivered solid financial performance in 2013, further advanced our national growth strategy and continued to elevate our clients' experiences.

A message from our CFO

TELUS in 2013

Check out our highlights for each quarter of the year

1st quarter
  • Completed our exchange of non-voting shares for common shares on a onefor- one basis to create a single share class, providing enhanced marketability and liquidity of TELUS shares
  • Introduced Canada’s first network experience app, enabling customers to help us address coverage opportunities
  • Acquired PS Suite EMR, making TELUS Health the largest electronic medical records provider in Canada
  • Inducted into Canada’s 10 Most Admired Corporate Cultures Hall of Fame by Waterstone Human Capital
  • Launched our Give Where You Live educational program with Free The Children to empower young Canadians to create positive change in their communities
2nd quarter
  • Koodo® ranked as the top standalone wireless provider in Canada and TELUS ranked as the number one national full-service wireless carrier in the J.D. Power and Associates Wireless Total Ownership Experience Study
  • Raised $1.7 billion of senior unsecured notes in two series, an 11-year maturity at 3.35% and a 30-year maturity at 4.40%, and repaid $1 billion of other notes
  • Completed a two-for-one stock split of TELUS common shares
  • Extended our dividend growth program through 2016 and commenced our multi-year share purchase program (see Caution regarding forward-looking statements)
  • Held eighth annual TELUS Day of Giving®, with 14,000 TELUS team members, retirees, family and friends serving local communities
3rd quarter
  • Introduced TELUS SharePlus plans, offering wireless customers unlimited nationwide talk and text and data sharing
  • Opened a new intelligent Internet data centre in Kamloops, B.C. to support growth opportunities in managed IT services for wireline and wireless clients
  • Launched a new wireless digital box for Optik TV subscribers, enabling customers to move their TV anywhere in the home, and organized channels into categories to make it easier to find content
  • Launched operations in the Northwest Territories and the Yukon, offering a full suite of wireless products and services on our 4G LTE network
  • Completed our $1 billion 2013 share purchase program, purchasing 31.2 million TELUS shares at an average price of $32.07 per share
4th quarter
  • Reflecting our focus on customers, the number of customer complaints directed at TELUS dropped by 27% as reported by the Commissioner for Complaints for Telecommunications Services, while complaints for the industry as a whole increased by 26%
  • Launched TELUS Link, our next-generation push-to-talk service over 4G networks and Wi-Fi, providing instant voice communication with individuals or teams
  • Acquired Public Mobile and welcomed its customers in Ontario and Quebec to TELUS
  • Issued $800 million of senior unsecured notes in two series, a seven-year maturity at 3.60% and a 30-year maturity at 5.15%
  • Launched TELUS WISE®, a free educational program focusing on Internet and smartphone safety to help Canadians develop safer online habits

Financial review

Financial review

Our financial report is future friendly so you can get quick and easy access to the information you need by bookmarking specific sections or downloading parts relevant to you.

2013 scorecard

2013 scorecard

This scorecard highlights TELUS' 2013 performance against our original consolidated targets, and how we're continuing to adhere to our long-term financial objectives, policies and guidelines.

2014 targets

2014 targets

TELUS' 2014 consolidated financial targets reflect a continued execution of our long-standing and successful national growth strategy focused on wireless and data.

Who we are

Who we are

Learn about who we are, where we are and how we put our community investment philosophy – we give where we live – to work to make a positive and lasting difference for others.