2011 highlights

Growing activities

  • First quarter
    • Launched dual-cell technology on our national 4G wireless HSPA+ network in select cities across Canada, increasing average expected network speeds
    • First in Canada to introduce Facebook on TV, giving TELUS Optik customers access to Facebook features while watching their favourite TV shows
    • Established our 10th TELUS Community Board in Quebec City, bringing together local leaders and TELUS employees to make funding decisions that support local grassroots organizations
    • Named one of Canada's Best Diversity Employers and Best Employers for New Canadians by Mediacorp Canada
  • Second quarter
    • Announced plans for two dividend increases per year of circa 10 per cent annually to 2013, consistent with TELUS' forward-looking dividend growth model
    • Ratified a new five-year collective agreement with 11,250 TELUS team members in Canada
    • Completed the refinancing of $1.1 billion of 8.5% debt with the issuance of $600 million five-year 3.65% Notes and $500 million of low-cost commercial paper
    • Continued to advance our Clear & Simple customer strategy with a new and improved device ownership program, simplified international travel pricing and a significant reduction in international wireless roaming rates
    • Secured a five-year contract extension with the Government of Ontario to manage its province-wide portfolio of telecommunications services
    • Held sixth annual TELUS Day of Giving™ with a record 11,400 TELUS team members, retirees, family and friends volunteering to serve local communities and help those in need
  • Third quarter
    • Completed a 10-year, $100-million-ayear telecommunications agreement with the Government of British Columbia
    • Achieved an overall employee engagement score of 70 per cent, up from 57 per cent the previous year, elevating TELUS into the highest level of engagement and best employer zone for a company of our size and diverse makeup
    • Listed in the North American Dow Jones Sustainability Index (DJSI) for the seventh consecutive year
    • Began construction of a $65 million intelligent Internet data centre in Rimouski, Quebec, the first to be built to LEED (leadership in energy and environmental design) gold standards, which will significantly enhance our capacity to provide managed data services to business clients
    • Established our 11th TELUS Community Board in the Thompson Okanagan region of B.C. to provide grants to local charitable and non-profit organizations
  • Fourth quarter
    • Successfully entered into a new five-year $2 billion bank credit facility with a syndicate of 15 financial institutions
    • Introduced the integrated TELUS Business Freedom™ bundle, which enables small and medium business customers to combine their office phone lines, Internet and wireless services into one flexible, simple and cost-effective solution
    • Named one of Canada's Top Employers for Young People by Mediacorp Canada
    • Established three international TELUS Community Boards in the Philippines, El Salvador and Guatemala, where TELUS International has contact centre operations
  • Early 2012
    • Launched next generation 4G wireless long-term evolution (LTE) services in 14 major urban markets, including Vancouver, Calgary, Edmonton, Toronto, Ottawa, Montreal and Quebec City. The LTE network supports average expected speeds up to three times faster than HSPA+ technology