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TELUS 
annual report
FAQs
FAQ #7
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FAQ number: 1 2 3 4 5 6 7 8 9 What progress has TELUS made providing enhanced data and IP service offerings? In 2001, TELUS made tremendous progress in strengthening our data and IP service offerings and capabilities. Many new services were added to our portfolio. New network services based on Ethernet, Frame Relay and Private Line, including cross-border offerings, were introduced during the year. Private Network Gateway services, introduced in 2001, allow TELUS customers to establish secure extranets and communities of interest with their business partners to benefit from the growing IP-based business to business (B2B) market. Other new network services introduced include Business Internet Access over ADSL in Central Canada, Digital Dial Backup to improve customer options for increased business continuity assurance, and a next generation IP-based Point of Sale service. TELUS opened two new world-class intelligent Internet Data Centres (IDCs) in Toronto and Calgary during the year, making TELUS the Canadian leader in managed Web hosting. These IDCs provide security, reliability and performance for outsourced Internet infrastructure, and allow TELUS to offer an unsurpassed array of alternatives for Canadian customers seeking a trusted hosting service provider. Services range from managed hosting to co-location, plus industry-leading shared Web and e.mail hosting services. Value-added hosting services introduced in 2001 included media streaming, local and global load balancing, enterprise storage, and intrusion detection services. Our data centres have proven to be key in attracting customers to other IP and data network and application-related services offered by TELUS. In 2001, TELUS introduced the first of its expanding portfolio of innovative hosted IP-based Application Service Provider (ASP) services. These industry-leading offerings allow customers to enjoy all the functionality and productivity of software applications without having to deal with the complexity of procuring, implementing and operating the software and infrastructure themselves. ASP services launched included hosted Microsoft Exchange, Unified Communications, and TELUS Central provided jointly with Web services company Jamcracker – an integrated Web service platform. Other applications introduced in 2001 include online backup, Web conferencing, expense management, sales force automation and professional services automation. TELUS also joined forces with Microsoft to deliver TELUS Voice over Internet Service (VoIP), included as part of the Windows Messenger service in Windows XP launched in October. This innovative service enables Canadians to make voice calls over the Internet – from any personal computer running Windows XP to virtually any phone number. It is representative of the leading edge range of communications opportunities in the converging worlds of computing, telephony and wireless. As evidence to the increasing strength and capability of TELUS as a leading data and IP service provider, TELUS was ranked the number one Canadian Internet Backbone Network by independent UK-based firm NetConfigs in 2001. TELUS will build on the success of 2001 as we bolster our leading data and IP position with even more innovative services, capabilities and satisfied customers. |
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