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Management Team |
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Executive Leadership Team Biographies
| Darren Entwistle | > President and Chief Executive Officer, TELUS Corporation |
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"TELUS is on track to lead the Canadian communications industry. We are evolving at a very fast pace because we understand that in this market, speed is of the essence and execution is everything."
Darren assumed the position of President and Chief Executive Officer of TELUS Corporation on July 10, 2000. He began his career at Bell Canada in 1988, progressing to hold senior finance positions for Bell Canada International. He joined Mercury Communications in 1993 in the United Kingdom, holding key positions in corporate finance and strategy. He then moved onto Cable & Wireless plc as Merger Director and implemented the largest merger in U.K. history and the world's first four-way merger, involving cable and telecom companies. Later, he held various senior management positions in Cable & Wireless Europe, including Director of IP Services, responsible for operations in nine countries. Most recently, he was President, Cable & Wireless U.K. and Ireland. While in that role, Darren led the global restructuring of the Cable and Wireless group. Darren holds an MBA in finance from McGill University and a diploma in network engineering from the University of Toronto. |
| > Demand Drivers | |
| John Y. B. Chang | > Executive Vice-President and President, Client Solutions |
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"I am part of a passionate and results-oriented team that is eager to take on the competition across Canada and bring innovative solutions to large companies and organizations. We have an enormous opportunity in front of us - an opportunity to expand and grow our business by answering our customers' demand for converged data, IP, voice, and wireless solutions. By acting quickly and with focus, we can take full advantage of that opportunity to capture market share in Central Canada and achieve tremendous growth."
John joined ISM-BC, a TELUS subsidiary, in 1994. He has held executive positions in sales, operations and applications management, including Vice-President, Advanced Business Application Solutions. He was a key member of the ISM-BC executive team that oversaw the company's rapid evolution into Western Canada's pre-eminent information technology services company. In his current role, he leads a new division specializing in the design and provision of customized, integrated data, IP, voice, and wireless solutions for Canada's large business, corporate and private sector enterprises. |
| George Cope | > President and Chief Executive Officer, TELUS Mobility |
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"I'm proud to support the team of more than 4,000 professionals across Canada that make up TELUS Mobility, the fastest-growing and highest-revenue wireless communications company in the nation. Uniting the wireless operations of TELUS, Clearnet and QuébecTel gives us the power to enhance our leadership position in the Canadian wireless marketplace."
Beginning in 1987, George served as President and CEO of Clearnet Communications Inc., which was acquired by TELUS in a deal that closed October 20, 2000. Under his stewardship, Clearnet became a public company, raised more than $3.2 billion in capital and launched two state-of-the-art digital wireless networks. Today, he is responsible for overseeing the integration of the former Clearnet organization and QuébecTel Mobilité with TELUS Mobility operations, and building on the strength of the new TELUS Mobility as Canada's leading national provider of wireless solutions. |
| Daniel Delaloye | > Executive Vice-President, Consumer Solutions |
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"I am excited about working with a large group of communications professionals to create a customer-focused culture from which we will lead the marketplace. We will deliver the most comprehensive product bundle in the marketplace, aggressively roll out high-speed Internet services, and engage the hearts and minds of the entire Consumer Solutions team by providing unbeatable service and value to our customers."
Before joining TELUS in 1993, Dan was with Xerox Corporation, where he gained significant experience in sales, marketing, operations and human resources. While at TELUS, Dan has held several executive positions, including leading the Alberta Consumer Markets division. Most recently, he served as Vice-President, International and Carrier Services, leading the Company's wholesale business through significant growth and change. Today, he is responsible for maximizing our market share in Western Canada by providing innovative and integrated IP, voice and wireless solutions to consumers. |
| Joseph Grech | > Executive Vice-President and President, Global Trading & Partner Solutions |
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"It is really exciting to be leading the Global Trading & Partner Solutions team in this time of massive change within the Canadian market and within TELUS itself. With the demise of Stentor, the emergence of high bandwidth and access solution demands and the opening up of the international marketplace, TELUS is in a very attractive position to drive its own destiny. We are creating a distinct business-focused team to serve entrepreneurial service providers and carriers - customers who will be a major source of growth, scale and innovation for TELUS."
Joe joined TELUS in 2000 from Cable & Wireless in the U.K., where he was responsible for C&W's Global IP and wholesale revenues. While at C&W, he led a worldwide team delivering Internet backbone access and managed data services. He also created the business plan which resulted in the largest merger in U.K. history, combining Mercury Communications with three U.K.-based cable companies to create Cable & Wireless Communications. Today, he is responsible for developing TELUS into the leading provider of IP and data services to TELUS' carrier, wireless, reseller, cable-TV and Internet service provider customers. |
| John Maduri | > Executive Vice-President and President, Business Solutions |
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"I am looking forward to leading my national team in growing TELUS' presence and position in the segment of medium and small business customers. We will build on our strength in the West to deliver innovative data, IP, voice, and wireless solutions that anticipate the needs of customers across Canada. Our integrated solutions will support our customers in growing in and profiting from the Internet economy."
John joined TELUS last year as Executive Vice President and President, TELUS Mobility. He has 14 years of experience in cable-TV and wireless communications, with a particular focus in the areas of business strategy, finance, operations and customer care. Through a variety of senior positions with Rogers Cantel Mobile Communications (now Rogers AT&T Wireless), John has participated in the growth, development and evolution of the Canadian wireless industry. He was named to his current position last December. He is responsible for maximizing market share by leading a national team to provide innovative and integrated data, IP, voice, and wireless solutions to small and medium business customers. |
| Hugues St-Pierre | > President and Chief Executive Officer, TELUS Québec |
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"TELUS Québec's objective is to become Bell Canada's chief competitor for customers in the Québec business market. We currently have five per cent of the overall market in Québec. We are aggressively attacking the remaining 95 per cent with the help of our dynamic people. Capturing a mere 10 per cent of Québec business will triple our business volume. I firmly believe TELUS Québec will be an active player in helping Team TELUS realize its business vision."
Hugues began his professional career with the Royal Bank and then joined QuébecTel in 1975. Over the years, he assumed increasing responsibilities in various organizational units, including revenue planning, regulation, marketing, sales, operations and information systems. He assumed President and Chief Operating Officer duties on September 1, 1998. Today, Hugues is responsible for contributing to the development and implementation of TELUS' national strategy over the entire Province of Québec. |
| > Business Capabilities | |
| Barry Baptie | > Executive Vice-President, Technology & Operations |
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"Our team is 9,500 strong - located across our country, highly skilled and motivated to deliver technology solutions for our customers. Together we will be providing, managing and maintaining the network technology and operations required to deliver data, IP and voice services on a regional and national basis. While this is going to be a challenging year, through teamwork we can make it rewarding and fun for everyone."
Barry's career in telecommunications began at Edmonton Telephones where he held senior positions in regulatory, strategy, customer service, billing and administrative services. After the merger of BC TELECOM and TELUS, he held senior positions in finance, including Executive Vice-President, Finance and Chief Financial Officer. In his current position, he is responsible for establishing the infrastructure necessary to support the development and delivery of data, integrated IP, and voice services on a regional and national basis. He is also responsible for the chief technology officer role and oversees the functions of service assurance and fulfillment, network management, planning and architecture development, network infrastructure provisioning, field operations and operational logistical support. |
| Paul A. Mirabelle | > Executive Vice-President, Business Transformation |
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"Being able to change and to anticipate what TELUS will need to become in order to be competitive is critical to our success. How do we make it happen? We take our processes, systems, alliances and the way we work and focus them on transforming TELUS. This is the challenge for my team. We are building on the profound changes that are already occurring across TELUS and will support the other business units in executing the Company's strategy."
In 2000, Paul joined the TELUS team as Vice-President, Corporate Development and Strategy. Prior to joining TELUS, he was a Vice-President of the Boston Consulting Group, leading the telecommunications team in Australia. In his current role, he works with leaders of the other business units in a collaborative effort to identify, design, assess and implement transformation change initiatives for TELUS. His team will be responsible for all major enterprise-wide change initiatives, including Web-enabling TELUS, creating an IT roadmap, fundamental process redesign, post-merger and acquisition integration activities and enterprise resource prioritization and management. |
| Roy Osing | > Executive Vice-President, Enterprise Marketing and Chief Marketing Officer |
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"Marketing is my passion and I am thrilled to lead the marketing team across TELUS in being fast to market with solutions driven by Internet, data and wireless technologies. We will beat our competitors by offering customers these exciting and compelling solutions, while those same competitors offer single products only. My measure of success for 2001 is simple - we're succeeding in the marketplace and we're having fun doing it."
Roy has an extensive background in marketing and telecommunications. Among his achievements, he was BC TEL's Senior Vice-President of Marketing, responsible for enterprise marketing strategy and "go to market" programs. Most recently, he served as Executive Vice-President and President, TELUS Advanced Communications. In his current capacity, he ensures that our corporate strategy of delivering integrated IP, data, voice and wireless solutions is effectively marketed to customers. He will oversee the development and implementation of a comprehensive enterprise marketing plan that brings together TELUS' products and services into unique, competitively priced customer solutions supported by a coordinated advertising and sales effort. |
| Mark W. Schnarr | > Executive Vice-President, TELUS Ventures |
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"I have the fantastic job of starting up exciting new businesses for TELUS. Through TELUS Ventures, there are tremendous opportunities for us to enter other industries and provide more opportunities to TELUS, financial gain to our shareholders and new products and services to our customers. We will give customers access to the latest innovations - innovations that might not be in our current core product line, but support complementary and synergistic products and services."
Mark joined BC TEL as a product manager in 1980, holding increasingly senior management positions in the organization. After the BC TELECOM/TELUS merger in February 1999, he assumed the role of Vice-President, Internet Services. There, he was responsible for a number of new IP-based companies, technologies and services. In his current role, Mark manages the company's venture capital which will be targeted at incubating start-up businesses and investing in emerging technologies that are consistent with TELUS' strategy to exploit the convergence of data, IP, voice and wireless. |
| > Business Enablement | |
| Patricia Bowles | > Executive Vice-President, Communications |
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"The role of my Communications team is to make sure the TELUS story is heard and understood by all our stakeholders - team members, media, customers, government and others. We will focus on translating our strategic intent and achievements for our key audiences and we will lead the charge in establishing a -single brand identity for TELUS."
Patricia has extensive experience in public relations, public affairs, marketing and government relations. She has worked in book publishing and advertising and held senior corporate communications and marketing positions with two of Canada's largest companies. Before joining TELUS in 2000, she was Senior Counsel and General Manager for the British Columbia division of a major international consulting firm. In her current position, she is responsible for all external and internal communications for the Company, TELUS' brand and reputation, event marketing and sponsorships, and community affairs. |
| Robert G. McFarlane | > Executive Vice-President and Chief Financial Officer |
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"The Finance team is focused on contributing to shareholder value by guaranteeing the financial health of TELUS. Our mandate is to provide responsible and responsive value-added financial services for internal TELUS clients and for external investors. Our priorities for 2001 include restructuring and refinancing several billions of dollars of debt; implementing measures to save hundreds of millions of dollars in tax; expanding the profile of TELUS among investors in Canada and in the United States; and effectively establishing the new centralized finance operations group."
Most recently, Robert served as Executive Vice-President, Chief Financial Officer and Secretary Treasurer of Clearnet and as a member of its Board of Directors. He led the development of Clearnet's finance, accounting and risk management teams from a near start-up state, including the raising of over $3.2 billion in capital from 15 financings. Following the acquisition of Clearnet, Bob was named to his current position. He is responsible for the development of corporate financial strategies, plans and policies as well as the delivery of these services. In addition, he oversees treasury operations, investor relations, finance operations, financial reporting and control and risk management. |
| Jim Peters | > Executive Vice-President, Corporate Development and General Counsel |
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"My team will position TELUS as a leading national player by driving focused enterprise strategies and aggressively pursuing mergers, acquisitions, partnerships and divestitures to build national capabilities across data/IP, voice and wireless."
Jim joined BC TEL in 1988, first as a member of the legal department and then as Director of Mergers and Acquisitions. He was a key member of the team that directed the merger of BC TELECOM and TELUS. Following the merger, he was named Executive Vice-President, Corporate Development and Emerging Businesses. Later, he took on responsibility for the chief general counsel portfolio. Most recently, he led the TELUS team involved in the acquisition of Clearnet. In his current position, he is responsible for business development, regulatory and government affairs, strategy development, corporate secretary, legal affairs, as well as consumer and employee privacy matters. |
| Judy Shuttleworth | > Executive Vice-President, Human Resources |
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"I am the employees' strategic partner, change agent and champion. The Human Resources team will lead cultural change, energizing Team TELUS. It is our people, values and culture that are going to make the difference in the marketplace. My mandate is to make TELUS the envy of the world in terms of its values, the quality of its people and the culture of the enterprise."
Judy has held various senior management positions at TELUS including Vice-President, Labour Relations and Director, Employee Relations. Judy drives the national "people" strategy, aligning human resources and business strategy. She is responsible for providing human resources programs and practices that focus on strategy execution, employee commitment and capability, organization design, performance alignment and change leadership. She is also responsible for labour relations, recruitment, employee relations, employee reward and development programs, compensation and benefits. |
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