TELUS Communications: TELUS Client Solutions
Leading the way for TELUS Client Solutions is JOHN CHANG: "I am part of a passionate and results-oriented team that is eager to take on the competition across Canada and bring innovative solutions to large companies and organizations. We have an enormous opportunity in front of us - an opportunity to expand and grow our business by answering our customers' demand for converged data, IP, voice and wireless solutions. By acting quickly and with focus, we can take full advantage of that opportunity to capture market share in Central Canada and achieve tremendous growth."
TELUS Client Solutions team members in our Toronto office From left to right: Julie Wilson, Daisy Kourkoulakos, Matthew Ghassemi and Qing Qin

TELUS Client Solutions is dedicated to being "best in class" in serving the e-business, telecommunications and IT service needs of our clients. Our vision is to become the first choice of large private and public sector enterprises for integrated services. In 2001, we expect revenues to approach $1 billion.

> Focusing on e-business, Data, IP and Wireless

With a goal of leading the e-business solutions market in Canada, we're focusing on the high-growth areas of e-business, data, IP and wireless. Last year, Client Solutions launched TELUS Enterprise Solutions as the platform to execute the rollout of integrated services on a national basis. TELUS Enterprise Solutions will develop solutions that translate these business services into competitive advantages for our customers.

TELUS Enterprise Solutions, one of the largest providers of technology services in Canada, has a track record of providing comprehensive solutions to Canadian companies and has earned a leading market position in Western Canada. We intend to leverage our position in the West as we go to market with a superior technical capability, "best in class" customer service, and integrated end-to-end solutions.

> Building Sustainable Relationships

Our strategy is all about one-to-one client relationships that we can leverage for mutual long-term benefit. We're developing and sustaining relationships with key decision-makers to enable us to proactively address their challenging and ever-changing business needs.

In October, 2000, TELUS entered into a strategic partnership with EPOST* (a joint venture between Canada Post and Cebra, Inc., Bank of Montreal's e-commerce subsidiary), which provides a Web-based service that allows Canadians to view bills and make payments online. TELUS is investing $30 million over three years for a five per cent equity interest in EPOST, which gives us the opportunity to provide our services to EPOST partners.

TELUS Enterprise Solutions entered into a seven-year outsourcing agreement with insurance provider Lloyd's Canada Inc. for the provision of a broad range of business and IT services. Lloyd's is transferring their day-to-day business operating functions in Canada to TELUS. This relationship builds our presence in Eastern Canada by adding 90 new employees and a new office in Montréal.

> Capturing Market Share in Central Canada

Our growth strategy involves a combination of aggressive organic growth, acquisitions and strategic partnerships. Our objective is to establish the foundation in 2001 to capture a significant future share of the market in Central Canada. We're building upon our existing client relationships across Canada and pursuing alliances and partnerships to bring the necessary capabilities to provide end-to-end solutions nationally.

We're also leveraging our relationships with Verizon and Genuity to provide international capabilities, cross-border customer relationships and market-ready products and services. Working with Genuity, we are providing to an international customer an advanced data network that includes connections in Europe.

> Creating a New Organization

We're building a new organization that will provide a single point of contact to our customers. Our people represent a key differentiator in the marketplace. We are therefore committed to investing in, recruiting, training and retaining the very best.

Based in Toronto, HP Canada provides a wide variety of products and services to a diverse customer base. In order to provide customers and partners with a rich online experience that meets their wide- ranging needs, HP created its "next generation" Web site tuned to the Canadian market. TELUS worked with HP to rapidly set up and host critical Web infrastructure that now supports "hp.ca." "We wanted to provide our customers with a robust Web experience and knew that TELUS could deliver," says Ralph McNeil, e-business manager for HP Canada. "We needed to work with a partner who could provide a set of services and capabilities consistent with HP's high levels of performance and customer service." "TELUS was able to meet our very specific requirements, including quick time to market deployment. Overall, we chose to go with TELUS because it shares our desire to serve our customers on their terms." Ralph McNeil, e-business manager, Hewlett-Packard (Canada) Ltd.