Through our business and human resources practices, TELUS is committed to having a positive impact on our society. We work hard to ensure our products are safe and consumer-friendly and we make a conscientious decision to give where we live. Since 2000, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations. To help our team members reach their full potential, we enable diverse work styles and foster high performance, flexibility and collaboration.

customer satisfaction

In any competitive business, customers’ opinions count. At TELUS, we track four metrics to gauge customer satisfaction. While, for competitive sensitivity, we do not report on two of these metrics – our national data collection e-tool and transactional surveys of our customers – we do disclose the number of complaints our regulator, the CRTC, receives and our blended churn rate.

green business solutions

In 2007, TELUS introduced Green Business Solutions to help business customers reduce their environmental footprint. These solutions include telework and mobile work solutions (virtual private networks, wireless Internet connections, etc.), video and teleconferencing solutions, distributed call centre solutions, mobile data entry and automatic vehicle locating systems (TELUS Tracker). TELUS also uses these solutions to improve our own triple bottom line.

As part of a national program, we track the number of TELUS team members who telework, work compressed work weeks or use an alternative form of transportation (walk, transit, bike or rollerblade) to come to work. Our program has resulted in:

• 20,493 commute hours saved
• 79,512 litres of gasoline conserved
  (worth an estimated $47,671).

internet safety

Making the Internet safer and fighting the online sexual exploitation of children are vital industry and societal issues. TELUS is strongly committed to making the Internet safer for Canadian families. We work closely with other industry members, law enforcement, key government departments and organizations dedicated to online child safety and to stamping out online child sexual abuse material. In this last respect, TELUS provides several national and regional community organizations with generous financial support and assistance with program delivery and content.

Early in 2007, TELUS became the first Internet service provider in Canada to fully launch Project Cleanfeed Canada, an initiative that blocks access to known child sexual abuse material sites hosted in other countries. TELUS also continues to work closely with TELUS-sponsored Cybertip.ca, Canada’s online child exploitation tip line, and Canadian law enforcement with respect to investigations concerning Canadian-hosted child sexual abuse material sites. In 2007, TELUS and the Government of Alberta Children’s Services launched an Internet safety pilot training program for Alberta-based TELUS team members.

TELUS is also a founding sponsor of the new Canadian Centre for Child Protection (C3P) and is working with C3P to develop another new Internet safety initiative to be launched in 2008.

privacy

We respect the privacy of our customers and our team members and have a long-standing policy of protecting their privacy in all of our business operations. TELUS Privacy Code sets out the principles that govern the collection, use and disclosure of our customers’ and team members’ personal information. Our Code reflects the requirements of Canada’s privacy legislation, the Personal Information Protection and Electronic Documents Act, and our own continuing commitment to protecting both our customers’ and team members’ privacy.

safe driving

TELUS wireless phones give our clients the ability to communicate virtually anytime and anywhere, including in their vehicles. We strongly advise them, however, to always ensure that driving, not talking, is their first priority when they are on the road. We offer a wide range of hands-free earsets to help drivers keep both hands on the wheel and we list important safety tips at telusmobility.com/about/public_affairs/safe_driving.shtml.