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This report has been prepared using the Global Reporting Initiative (GRI-G3) Guidelines, including the telecom sector supplementThe index below lists where in the report the reader can find information related to each GRI criterion – either in the report or in the TELUS 2007 annual report. Combined, these reports form TELUS’ reporting package of economic, social and environmental performance.
- Vision and Strategy
- Description of vision and strategy
- CEO Statement
- Profile
- Name of reporting organization inside front cover
- Major services
- Operational structure
- Location of headquarters
- Major operations
- Nature of ownership footnote
- Markets served footnote
- Scale of reporting organization
- Significant changes footnote
- Awards
- Report Parameters
- Reporting period IFC
- Date of most recent report 2006
- Reporting cycle IFC
- Contact point for report cycle IFC
- Report Scope and Boundary
- Process for defining report content
- Boundary of report
- Limitations on boundary of report footnote
- Basis for reporting on joint ventures and subsidiaries footnote
- Data measurement techniques footnote
- Explanation for restated information from previous reports footnote
- Significant changes from previous report scope footnote
- GRI Context
- Identification of standard disclosure of the report footnote
- Assurance
- Policy and practice with regard to external assurance of report
- Governance, Commitments and Engagement
- Governance structure of the organization
- Chair/Executive Officer structure
- Board structure
- Mechanism for shareholders to provide direction to the Board
- Linkages between executive compensation and achievement of organizational goals
- Process for governance body to ensure conflicts of interest avoided
- Process for determining required expertise of Board members
- Mission and value statements, codes of conduct, policies relevant to economic, environmental and social performance
- Procedures of governance body for overseeing the organization’s identification and management of economic, social and environmental performance and status of implementations
- Process for evaluating the highest governance body performance with respect to economic, social and environmental performance
- Commitment to External Initiatives
- Discussion on whether and how the precautionary principle is addressed
- Externally developed economic, environmental and social charters, principles or other initiatives to which the organization subscribes or endorses
- Memberships in associations
- Stakeholder Engagement
- List of stakeholder groups engaged by the organization
- Basis and selection of stakeholders to engage with
- Approaches to stakeholder engagement
- Key topics and concerns raised through stakeholder engagement
- Economic Performance Indicators
- EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, payments to capital providers and governments
- Net sales
- Geographical breakdown of markets
- Operating cost
- Capital expenditures
- Increase/decrease in revenues
- Vendor payments to capital providers
- Taxes paid to governments
- Subsidies received
- Donations to community
- TELUS Day of Service (other community investments)
- Employee community contributions
- Suppliers by organization and country
- Indirect economic impacts
- Financial implications and other risks and opportunities for the organization’s activities due to climate change
- Organization defined benefit plan obligations
- Significant financial assistance received from government
- Aspect: Market Presence
- Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operations
- Policies, practices and proportion of spending on locally-based suppliers at significant locations of operations
- Procedures for local hiring and proportion of senior management hired from local community
- Aspect: Indirect Market Presence
- Development and impact of infrastructure investment and services primarily for public benefit through commercial, in-kind engagement
- Understanding and describing extent of indirect economic impacts
- Environmental
- Aspect: Materials
- Materials used by weight or volume
- Percentage of materials used that are recycled input materials
- Aspect: Energy
- Direct energy consumption by primary energy source
- Indirect energy consumption by primary source
- Energy saved due to conservation and efficiency improvements
- Initiatives to provide energy-efficient or renewable energy-based products and services, and reduction in energy requirements as a result of these initiatives
- Initiatives to reduce indirect energy consumption and reductions achieved
- Aspect: Water
- Total water withdrawal by source
- Water sources significantly affected by withdrawal of water
- Percentage and total volume of water recycled and reused
- Aspect: Biodiversity
- Land owned, leased, managed in biodiversity rich habitats
- Significant impacts on biodiversity
- Habitats protected and restored
- Strategies and future plans for managing impacts on biodiversity
- Number of UNCN Red list species affected by operations
- Aspect: Emissions, Effluent and Waste
- Total direct and indirect GHG emissions by weight
- Other relevant indirect GHG emissions by weight
- Initiatives to reduce GHG emissions and reductions achieved
- Emissions of ozone depleting substances by weight
- NO, SO and other significant air emissions by type and weight
- Total water discharge by quality and destination
- Total weight of waste by type and disposal method
- Total number and volume of significant spills
- Hazardous waste
- Identify biodiversity affected by organization’s discharge/runoff
- Aspect: Products and Services
- Initiatives to mitigate environmental impacts of products and services, extent of impact of mitigation
- Percentage of products sold and their packaging materials that are reclaimed by category
- Aspect: Compliance
- Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations
- Aspect: Compliance
- Significant environmental impacts of transporting other goods and materials used for the organization’s operations and transporting members of the workforce
- Aspect: Overall
- Total environmental protection expenditures and investments by type
- Social Performance Indicators
- Aspect: Employment
- Workforce breakdown
- Net employment and average turnover
- Benefits provided to employees that are not provided to part-time or temporary employees, by major operations
- Aspect: Labour/Management Relations
- Percentage of employees covered by collective bargaining agreements
- Notice periods regarding operational changes, including whether it is specified in collective agreements
- Aspect: Occupational Health and Safety
- Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs
- Rate of absenteeism, fatalities, occupational diseases
- Education regarding serious disease
- Health and safety topics covered in formal agreements with trade unions
- Aspect: Training and Education
- Average hours of training per employee per year
- Programs for skills management and lifelong learning
- Percentage of employees receiving regular performance and career development reviews
- Aspect: Diversity and Equal Opportunity
- Composition of governance bodies and breakdown of employees per category to gender, age group, minority group membership and other indicators of diversity
- Ratio of basic salary of men to women by employee category
- Human Rights Performance Indicators
- Aspect: Investment and Procurement Practices
- Percentage of total number of significant investment agreements that include human rights clauses or that have undergone human rights screening
- Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken
- Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
- Aspect: Non-Discrimination
- Total number of incidents of discrimination and actions taken
- Aspect: Freedom of Association and Collective Bargaining
- Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights
- Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour
- Operations identified as having significant risk for incidents of forced or compulsory labour, and measures taken to contribute to the elimination of forced or compulsory labour
- Human rights training for security personnel
- Incidents of violations involving indigenous people and actions
- Society
- Programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting
- Percentage and total number of business units analyzed for risks related to corruption
- Percentage of employees trained in anti-corruption policies and procedures
- Actions taken in response to corruption
- Public policy positions and participation in public policy development and lobbying
- Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country
- Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes footno
- Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
- Products Responsibility Performance Indicators
- Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
- Incidence of non-compliance with regulations concerning health and safety impacts of products and services
- Type of product and service information required by procedures for labelling, and percentage of significant products and services subject to such information requirements
- Total number of incidents of non-compliance concerning labelling
- Practices related to customer satisfaction, including results of surveys measuring customer satisfaction
- Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship
- Non-compliance incidence with regulations concerning marketing communications
- Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
- Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
