developing the TELUS team
Investment in learning
At TELUS, customized career development plans (CCDPs) play a key role in fostering a culture where team members learn, share knowledge and develop their abilities to their fullest potential. Team members, in conjunction with their managers, create development plans that include a variety of learning activities and use different delivery technologies to enhance their skill development to excel in their current roles and prepare for their future career aspirations. Learning activities include on-the-job training and development, mentoring, job shadowing, online and instructor-led courses, and external training. An important aspect of the CCDP process is two-way feedback and mutual objective setting between managers and team members.
The 2006 projected spend for development of the TELUS team was significantly higher than historic trends and the actual spend for 2006 reflected the year-over-year trending which has been invested to appropriately develop the TELUS team.
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Formal training and development consumption
During 2006, the TELUS team completed learning and development courses sourced or developed specifically for our unique needs, both internally and through our learning partnerships. Team members, supported by their managers, continued to demonstrate a commitment to excellence through identifying and completing role-specific programs and career development.
Our use of technology-delivered training leverages our expertise in technology, complements our corporate strategies and accommodates the team member and TELUS' preference for around-the-clock access to online development content. This type of training continues to evolve and is deployed for more developmental topic areas as indicated in the increasing completions compared to more traditional training options.
Our learning curricula and content include mandatory courses related to safety, ethics, respectful workplace and the environment. Additionally we offer a broad and comprehensive selection of programs to develop the role-specific technical, sales, customer service and leadership skills of the TELUS team.
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Illuminati Award - best measurement program for learning |
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In April 2006, TELUS received international recognition for excellence in enterprise learning from NETg, a worldwide leader in corporate learning solutions. The Illuminati Awards recognize individuals and organizations that achieved measurable success through innovative and effective employee training and development programs. Companies must demonstrate successful, measured results in terms of return on investment, evaluation philosophy, analytical training effectiveness and effective communication.
