teleworking at TELUS
Meredith Forsythe kick-starts her work day at sunrise in order to stay on top of her jam-packed schedule. She has customer service reports to complete and a team meeting to attend, and she pans to blow her customer service stats out of the water. It is a good thing she has a very short commute.
Meredith is a TELUS customer service representative who works out of her home in Barrie, Ontario. She has found the perfect balance in her work and family life through the flexibility TELUS offers. She is just one of thousands of TELUS team members who have carved out a non-traditional work style that works for her and the company.
Meredith is involved in TELUS' At Home Agent project. Since January 2005, 290 frontline agents have been provided all the technical requirements they need to do their job from their homes.
"Since I began teleworking, my stats have dramatically improved because I am much happier with my job and in turn provide a better customer experience. I am more productive than ever and the best part is I am always home in time to enjoy dinner with my family. This is a win-win situation from a business and team member perspective." Meredith Forsythe, TELUS customer service representative and teleworker |
Organizations are experiencing an incredible shift in traditional work styles as employees and companies look for new and better ways to work.
