workplace
developing the TELUS team
Investment in learning
At TELUS, customized career development plans (CCDPs) play a key role in fostering a culture where team members learn, share knowledge and develop their abilities to their fullest potential. Team members, in conjunction with their managers, create development plans that include a variety of learning activities and use different delivery technologies to enhance their skill development and facilitate success in current and future career roles. Learning activities include on-the-job training and development, mentoring, job shadowing, online and instructor-led courses, and external training. An important aspect of the CCDP process is two-way feedback and mutual objective setting between managers and team members. In 2005, the actual amount spent on learning – $33.2 million – was less than the targeted amount of $41.8 million as many learning activities were postponed due to the labour disruption.
Formal training and development consumption
During 2005, the TELUS team completed learning and development courses sourced or developed specifically for our unique needs, both internally and through our learning partnerships. Team members, supported by their managers, continued to demonstrate a commitment to excellence through individual and career development. Our use of technology-delivered training options leverages our expertise in technology and complements our corporate strategies. This type of training continues to evolve and be increasingly embraced by the TELUS team.
Our learning curricula and content includes mandatory courses related to safety, ethics, respectful workplace and the environment. Additionally, we offer technical skills, sales, customer service and leadership education.