corporate social responsibility report 2005

commitment 421kb

commitment

global reporting initiative (GRI) guidelines

This report has been prepared using Stratos Inc.’s1 methodology from its benchmarking report Building Confidence, Corporate Sustainability Reporting in Canada, as well as the Global Reporting Initiative (GRI) Guidelines. Stratos’ criteria are of particular relevance to the Canadian context. The index below lists where in the report the reader can find information related to each GRI criterion, or directs the reader to TELUS’ annual report – business review and financial review. Taken together, these reports form TELUS’ reporting package of financial, social and environmental performance.

Vision and strategy

1.1 Description of vision and strategy profile
1.2 CEO statement our commitment

Profile

2.1 Name of reporting organization profile
2.2 Major services profile
2.3 Operational structure footnote 2
2.4 Major divisions, subsidiaries, joint ventures footnote 2
2.5 Countries of operation NA (footnote 3)
2.6 Nature of ownership footnote 2
2.7 Nature of markets served footnote 2
2.8 Scale of operation profile
2.9 List of key stakeholders stakeholder relations
2.10 Contact person contact us
2.11 Reporting period profile
2.12 Date of most previous report 2004
2.13 Boundaries of report our commitment
2.14 Significant changes to business footnote 2
2.15 Basis for reporting on joint ventures and subsidiaries footnote 2
2.16 Explanations for restated information from previous reports footnote 6
2.17 Decision to apply or not apply GRI principles NA
2.18 Criteria/definitions used in accounting for economic, environmental and social costs/benefits our commitment, revenue, earnings and cash flow, arts and culture, environmental management
2.19 Significant changes in measurement methods footnote 6
2.20 Policies and internal practices to provide assurance about accuracy, completeness and reliability of information business and management practices, revenue, earnings and cash flow, environmental management
2.21 Policy and current practice for independent assurance for full report auditors' report
2.22 Means by which report users can obtain additional information footnote 2

Measurement systems

3.1 Governance structure business and management practices
3.2 Percentage of the Board of Directors that are independent, non-executive directors business and management practices
3.3 Processes for determining required expertise of Board members business and management practices
3.4 Board-level processes for managing environmental, economic and social risks business and management practices
3.5 Linkage between executive compensation and achievement of organizational goals business and management practices
3.6 Organizational structure and key individuals responsible for oversight, implementation and audit of environmental, economic and social policies business and management practices - page 2
3.7 Mission and value statements, codes of conduct, policies relevant to economic, environmental and social performance our commitment, business and management practices, business and management practices - page 2, arts and culture
3.8 Mechanisms for shareholders to provide direction to Board footnote 2
3.9 Identification and selection of major stakeholders stakeholder relations
3.10 Approaches to stakeholder consultation business and management practices - page 3, stakeholder relations
3.11 Type of information generated by stakeholder consultation business and management practices - page 3, stakeholder relations
3.12 Use of information resulting from stakeholder engagements business and management practices - page 3, stakeholder relations
3.13 Use of precautionary principle business and management practices, business and management practices - page 2, stakeholder relations, environmental management
3.14 Use of externally developed voluntary charters or principles environmental management
3.15 Key memberships in industry associations and advocacy organizations. business and management practices - page 3, business and management practices - page 4, footnote 2
3.16 Policies and systems for managing upstream/downstream impacts NA
3.17 Approach to managing indirect economic, environmental and social impacts from activities environmental management, footnote 2
3.18 Major decisions during reporting period pertaining to location/changes in operations footnote 2
3.19 Programs and procedures pertaining to economic, environmental and social performance footnote 6
3.20 Status of certification of management systems environmental management

Economic

EC1 Net sales revenue, earnings and cash flow
EC2 Geographic breakdown of markets footnote 5
EC3 Cost of goods, materials and services purchased footnotes 2 and 5
EC4 Percentage of contracts paid in accordance with agreed terms footnote 5
EC5 Total payroll and benefits revenue, earnings and cash flow - page 2
EC6 Distributions to providers of capital footnote 2
EC7 Increase/decrease in earnings footnote 2
EC8 Taxes paid to governments revenue, earnings and cash flow - page 2
EC9 Subsidies received footnote TELUS community boards chairs
EC10 Donations to community TELUS community boards, business and management practices - page 3, arts and culture , education and sport, health and wellness, making a difference through giving
EC11 Suppliers by organization and country revenue, earnings and cash flow
EC12 Total spent on non-core business infrastructure footnote 2
EC13 Indirect economic impacts NA

Environmental

EN1 Total materials used other than water energy and resource management, product responsibility
EN2 Percentage of materials used that are wastes from external sources NA
EN3 Direct energy use energy and resource management
EN4 Indirect energy use energy and resource management
EN5 Total water use energy and resource management
EN6 Land owned, leased, managed in biodiversity-rich habitats managing environmental risk
EN7 Major impacts on biodiversity managing environmental risk
EN8 GHG emissions energy and resource management
EN9 Ozone-depleting substances managing environmental risk, energy and resource management
EN10 NOx, SOx and other air emissions energy and resource management
EN11 Waste energy and resource management
EN12 Key discharges to water NR (footnote 4)
EN13 Significant spills managing environmental risk
EN14 Significant impacts of principal products and services environment, environmental management, managing environmental risk, energy and resource management, product responsibility
EN15 Percentage of weight of products sold reclaimable NA
EN16 Incident/fines for non-compliance managing environmental risk
EN17 Use of renewable energy; energy efficiency initiatives energy and resource management
EN18 Energy consumption footprint of major products NA
EN19 Other indirect energy use/implications energy and resource management
EN20 Water sources/ecosystems affected by use NA
EN21 Annual withdrawals of ground and surface water NR
EN22 Recycling/reuse energy and resource management, product responsibility
EN23 Total amount of land owned, leased or managed for production activities/exact time use energy and resource management
EN24 Amount of impermeable surface as percentage of land purchased/leased NA
EN25 Impacts of activities/operations on protected/sensitive areas managing environmental risk
EN26 Changes to natural habitats from activities; percentage of habitat protected/restored energy and resource management
EN27 Programs/target for protecting/restoring native ecosystems managing environmental risk
EN28 Number of IUCN Red List species with habitats in areas affected by operations NA
EN29 Business units operating or planning operations in or near protected/sensitive areas managing environmental risk
EN30 Other indirect GHG emissions energy and resource management
EN31 Hazardous wastes energy and resource management
EN32 Water sources/ecosystems affected by discharges of water and runoff NR
EN33 Performance of suppliers NA
EN34 Environmental impacts of transportation used energy and resource management
EN35 Environmental expenditures energy and resource management

Social
Labour practices and decent work

LA1 Breakdown of workforce supporting team members
LA2 Net employment creation, average turnover supporting team members
LA3 Percentage of employees represented by unions supporting team members
LA4 Policies/procedures supporting team members, commitment to a respectful workplace
LA5 Practices on recording and notification of occupational incidents health and safety in the workplace
LA6 Formal joint health and safety committees health and safety in the workplace
LA7 Safety statistics health and safety in the workplace
LA8 Policies or programs on HIV/AIDS NA
LA9 Average hours of training. commitment to a respectful workplace
LA10 Equal opportunity policies/programs commitment to a respectful workplace
LA11 Composition of senior management and corporate governance bodies commitment to a respectful workplace
LA12 Employee benefits commitment to a respectful workplace
LA13 Formal worker representation in decision-making or management health and safety in the workplace
LA14 Compliance with ILO Guidelines for Occupational Health Management Systems NA
LA15 Agreements with trade unions covering health and safety health and safety in the workplace
LA16 Programs to support continued employability commitment to a respectful workplace
LA17 Programs for skills management and lifelong learning stakeholder relations, arts and culture

Human rights

HR1 Policies, guidelines and procedures commitment to a respectful workplace
HR2 Consideration of human rights impacts as part of investment and procurement decisions NA
HR3 Policies and procedures to evaluate human rights performance of suppliers and contractors NA
HR4 Policies and procedures to prevent all forms of discrimination commitment to a respectful workplace
HR5 Policies for freedom of association and collective bargaining supporting team members, commitment to a respectful workplace
HR6 Policies to address child labour NA
HR7 Policies to prevent forced and compulsory labour NA
HR8 Employee training on human rights policies and practices commitment to a respectful workplace
HR9 Appeal practices related to human rights commitment to a respectful workplace
HR10 Employee grievance systems supporting team members
HR11 Human rights training for security personnel commitment to a respectful workplace
HR12 Policies and procedures to address the needs of indigenous peoples business and management practices - page 4, commitment to a respectful workplace
HR13 Jointly managed community grievance mechanisms business and management practices - page 3 and page 4
HR14 Share of operating revenues redistributed to local communities making a difference through giving

Society

SO1 Policies, procedures and programs to manage impacts on communities business and management practices - page 3, arts and culture, education and sport, health and wellness, making a difference through giving
SO2 Policies and procedures for bribery and corruption business and management practices - page 2
SO3 Policies and procedures for managing political lobbying and contributions footnote 2
SO4 Awards for social, ethical and environmental performance our commitment, business and management practices - page 2, business and management practices - page 4, commitment to a respectful workplace, managing environmental risk
SO5 Amount of money paid to political parties and institutions footnote 5
SO6 Court decisions relating to anti-trust regulations NA
SO7 Policies and procedures for managing anti-competitive behaviour business and management practices - page 2

Products and services

PR1 Policies for customer health and safety during use of products and services business and management practices - page 3
PR2 Policies and procedures for product information and labelling footnote 5
PR3 Policies and procedures for consumer privacy business and management practices - page 3 and page 4
PR4 Non-compliance with regulations for customer health and safety NR
PR5 Number of complaints related to health and safety of products NA
PR6 Voluntary code compliance NA
PR7 Non-compliance with regulations for production information and labelling. NR
PR8 Policies and procedures related to customer satisfaction stakeholder relations
PR9 Policies and procedures for adherence to advertising standards and codes NA
PR10 Breaches with advertising and marketing regulations NA
PR11 Complaints concerning breaches of consumer privacy footnote 5

Footnotes

1 Stratos is a sustainability consultancy. Visit stratos-sts.com.
2 Redundant with telus.com/annualreport.
3 NA = not available.
4 NR = not relevant.
5 Not discussed, internal policy – tracked internally.
6 Appears throughout report.