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Social Media

House Rules

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Our social media communities are intended to provide a place for fans of TELUS to discuss our products, services, industry, and your community. Our House Rules are meant to set the tone of the conversation and clearly lay the ground rules for participating on all social media communities.


Keys to a healthy community

We want our social media communities to have an honest conversation about our team, our company, our industry, and your local community.


But our social media communities only work if we hear from you.

We want you to provide your feedback through comments, and we welcome the diverse range of opinions that you have to share. That being said, we’ve got a few ground rules to keep the conversation running smoothly and to ensure that everyone has a positive experience.


Everyone participating on our social media communities is asked to follow these guidelines:


Respect everyone

A good conversation requires a community who is considerate to one another. Please be polite and treat everyone who you refer to with respect, including TELUS, our family of companies, and our team. We won’t tolerate attacks, and we’ll be forced to remove any content that advocates or encourages expressions of violence, bigotry, racism or hatred.


Keep it clean

Keep your posts free of profanity and obscenity. All kinds of people come to our social media communities, and we want everyone to feel comfortable.


Be constructive

We are here to listen and help. Please try to focus on what we can do to help you instead of simply taking out your frustrations on us!


Don’t misinform or mislead

We will remove any comments that make false or unsubstantiated allegations.



If you have any questions or concerns specifically related to your TELUS account, product or service, please contact us via one of our secure care channels: Client Care team, tweet us, try our online Chat or dial *611 on your TELUS mobile phone.


No marketing

Our social media communities aren’t the place to market your business or sell your services.


Don’t spam

We will entertain all legitimate comments, but we won’t tolerate spam, excessive commenting (commenting multiple times in succession within the same post), or cross-posting (providing the same comment in multiple social media platforms or wall posts).


Don’t break the law

Illegal content or behaviour is not allowed. Don’t link or post any copyrighted or pornographic material, and don’t engage in behaviours like harassment, impersonation, intimidation or abuse. TELUS is not responsible for any use of material posted by users.



If you’re an employee of TELUS we’d love to hear from you, but we want you to fully disclose your affiliation; please identify yourself as a TELUS team member whenever participating in the discussion.


The last resort

We don’t really want to have to do this, but at its sole discretion, TELUS will warn, suspend, and if necessary permanently ban commenters that continue to ignore, flaunt or disregard these guidelines.



Remember, comments, private messages and the like will be responded to during normal business hours (9 am to 8 pm eastern time, Monday to Friday).

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