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Your privacy is
important to us

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Your privacy is important to us


At TELUS, we are committed to maintaining the privacy of our customers.  We take great care to safeguard the personal information that we collect to ensure that our customers’ privacy and confidentiality are maintained.  It is important for us to reassure our customers that we will not share their personal information with or sell it to third-party marketers or use that information to enable third party targeted advertisements without their express consent.


To help our customers understand TELUS’ privacy practices, we have created three information guides that explain those practices.  These guides provide varying levels of detail, allowing you to choose the level of detail that you wish.


Our Privacy Commitment to You


We suggest that you start with our Privacy Commitment to You (PDF) which provides a summary of our customer privacy practices. As part of our ongoing commitment to put customers first, we’ve updated our Privacy Commitment as of November 17, 2013, to make it clearer and easier to understand.  We have not changed any of our TELUS privacy practices, expanded the ways that we use or disclose your personal information, or lessened any safeguards. For a brief synopsis of the updates, please refer to About TELUS’ Privacy Commitment (PDF).

Privacy Code


Our Privacy Code (PDF) is a lengthier document which explains our privacy policy in full detail.  It provides for the protection of the personal information of both TELUS customers and TELUS team members.




In case you still have questions regarding TELUS’ privacy practices, we have provided an FAQ document.


You can also call us at 1-800-567-0000 or email

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