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Survey reveals 71 per cent of companies forego increased productivity and enhanced customer service by not exploring cloud computing

 

Toronto, ON – Concerns over data security and a limited knowledge of cloud computing are putting Canada’s economic competitiveness  at risk, as business and IT leaders fail to adopt new cloud technologies, according to an TELUS and IDC Canada study released today.

The study, commissioned by TELUS, reveals that the majority of Canadian organizations currently using cloud computing say it has transformed the way they work by allowing them to re-focus resources on meeting strategic business objectives. Yet 71 per cent of Canadian businesses are risking their competitive edge because they aren’t open to alternative IT delivery models that can bring new levels of productivity and enhanced customer service to their organizations.

According to the TELUS and IDC Canada study, Canadian businesses do not fully understand the business value of cloud-based services: cost savings, improved functionality of IT systems, greater agility and improved customer responsiveness. Moreover, these businesses are not clear about which key issues they should focus on when making an outsourcing, hosting or cloud technology decision.

Security concerns still the top barrier to cloud adoption

Security remains the top concern and barrier to cloud deployment as most leaders continue to believe that their own organizations do a better job of securing data than cloud providers. According to the study:

  • 91 per cent of Canadian business and IT leaders have significant concerns about public cloud's ability to secure data based on its sensitivity.
  • 87 per cent of Canadian business and IT leaders have significant concerns about public cloud's ability to handle data in compliance with regulations and legislation.
  • 63 per cent per cent

“Many larger Canadian organizations miss the opportunity to exploit the benefits of cloud because they fixate on security. To properly weigh public, hosted and private cloud options versus traditional IT delivery, multiple criteria are important including data residency,” said David Senf, vice-president of Infrastructure and Cloud Solutions, IDC. “Security is critically important, and in fact, is one of many pillars of cloud success. Moreover, most cloud providers are more secure than most Canadian organizations. An often over-looked calculation in cloud ROI is the offloading of tasks around security, management and recovery to a third-party.”

 

Knowledge gap creating barriers to cloud computing

Not only are misplaced fears around data security hindering Canada’s ability to adopt the new technologies that will allow them to better compete globally, but Canadian executives and IT departments are also citing a lack of knowledge and understanding as the reasons for their fears.

“Today many people are saying that cloud computing is not secure enough, not reliable enough.  It's strikingly similar to what people said in the early days of client-server computing.  "No one would run an enterprise on Unix or Oracle, it's not reliable enough, it's not secure enough", said Timothy Chou, lecturer, cloud computing, Stanford University.  “But we all know what happened.  In the end economics is the driving force.  People brought PCs into the enterprise to write reports they couldn't get from their mainframe.  Departments bought Unix servers at a 1/10th the price of the traditional solutions.  We are seeing the same wave happen with cloud computing.  Economics is allowing solutions to arrive which were never affordable before.  Canadian companies, as with any company around the world, should first get educated on the subject, second, use the products to reduce their costs and third, consider the potential to transform their businesses.”

When it comes to their overall knowledge of Cloud computing, 63 per cent of Canadian companies say they do not have enough, or only a base level of, knowledge to make decisions on whether to use a cloud service or their internal IT department.

“According to the study, productivity improvement is the number one driver among business and IT leaders in large Canadian organizations, so technology investments such as cloud computing should make good, logical business sense,” said Tony Krueck, vice-president of Business Products & Services at TELUS. “By helping our customers harness the power of either public or private cloud services that are secure and reliable as well as hosted, managed and delivered in Canada, TELUS is enhancing their productivity and helping transform their IT departments from executing the tactical to performing at the strategic level.” 

The study surveyed 200 Canadian business and IT executives and directors at large Canadian companies (500+ employees) across a range of industry sectors, allowing TELUS and IDC to report on the Canadian corporate landscape, especially as it relates to emerging trends in technology adoption. For more information on the study, visit www.telus.com/cloudstudy.

 

Additional Statistics Include:

 

Canadian Cloud Report Card

 

Perception of the OrganizationGrade
Our organization is open to alternative IT delivery models such as outsourcing, hosting and cloud computingD+
Our organization is ahead of most of our competitors in adopting new technologiesC
Our organization has an effective cost framework and metrics (e.g. ROI) in place to understand the cost of different IT service modelsC
Increasingly, IT decisions are being influenced by new stakeholders including employees, customers and suppliersC
IT makes the right decisions to ensure the future success of our businessB-
Our organization has a plan to keep our data secure regardless of its locationB+

 

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. For more than 46 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting www.idc.com

About TELUS
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $10.5 billion of annual revenue and 12.7 million customer connections including 7.4 million wireless subscribers, 3.5 million wireline network access lines and 1.3 million Internet subscribers and more than 550,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including wireless, data, Internet protocol (IP), voice, television, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $260 million to charitable and not-for-profit organizations and volunteered 4.2 million hours of service to local communities since 2000. Eleven TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit telus.com.

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For more information, please contact:

 

Emma Miller

TELUS Media Relations

647-464-6817

emma.miller@telus.com