Vancouver, B.C. - TELUS continues to work around the clock to fully restore service to customers in the Vancouver area from Main Street to Cambie Street (east to west) and 1st Avenue to Broadway (north to south) and to some customers outside the area as quickly as possible.
At this time, TELUS has identified the problem, is replacing the cable and rerouting circuits where possible. A significant number of services have
already been restored. Construction crews remain onsite to repair outstanding issues.
TELUS would like to inform customers that some data service is expected
to be restored by Thursday evening. Residential customers will be advised on progress tomorrow. TELUS will provide a progress update on Thursday morning.
In the interim, TELUS is re-routing and call-forwarding essential services, including police, fire and ambulance, where affected.
TELUS would like to thank its customers for their patience and understanding during this time. 911 service is fully operational, and Vancouver customers who do not have phone service are asked to try their cellular phones or use alternate means to dial 911 in the event of an emergency until further notice.
At approximately 11:30 a.m. today, TELUS telecommunications copper cables and fibre cables were cut in a construction incident unrelated to TELUS operations, affecting telephone, cellular and ADSL service at isolated points in the Lower Mainland.
TELUS (TSX: T, T.A; NYSE: TU) is the largest telecommunications company in Western Canada and the second largest in the country, with more than 25,000 employees. The company provides subscribers with a full range of telecommunications products and services including data, Internet Protocol, voice and TELUS Mobility wireless services across Canada. TELUS is a premier founding supporter of Canada's bid to host the 2010 Winter Games.
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