Vancouver, B.C. – TELUS advises that 911 service is fully operational and is asking Vancouver customers who do not have phone service to try their cellular phones to dial 911 in the event of an emergency until further notice.
However, cellular phone service may also be disrupted in an area bordered by 12th Avenue to 33rd Avenue, Main Street to Granville Street. Cellular service in this area may be reduced or unavailable. Customers should seek alternative means to reach 911 or seek transportation to the appropriate emergency facility. In addition, customers can travel with their cellular phones and may be able to obtain service from a different cellular site.
TELUS is working with local emergency services providers in the affected area.
TELUS reported earlier today that a cable had been accidentally cut in a construction incident unrelated to TELUS operations, resulting in some degradation of telecommunications service to customers in Vancouver. TELUS is currently working to assess and fix the problem and will provide additional updates shortly.
TELUS (TSX: T, T.A; NYSE: TU) is the largest telecommunications company in Western Canada and the second largest in the country, with more than 25,000 employees. The company provides subscribers with a full range of telecommunications products and services including data, Internet Protocol, voice and TELUS Mobility wireless services across Canada. TELUS is a premier founding supporter of Canada's bid to host the 2010 Winter Games. For more information about TELUS, please visit telus.com.