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Media releases:
3/8/2003

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  • Posted on 3/8/2003

TELUS working to rectify temporary situation with calls within the Kamloops area

911, 611 and 411 are not affected by this situation and TELUS requests Kamloops residents to use phones for emergency purposes only

 

Vancouver, B.C. – TELUS is advising customers in Kamloops that not all calls in the Kamloops area are being processed at this time due to the impact of fire damage in Barriere and surrounding areas. Calls are getting through intermittently and TELUS is working to rectify the situation as soon as possible.

 

Residents in the area are being asked to restrict use of their telephones until TELUS is able to get the problem fixed.

 

“It's important for us to stress that emergency and information services such as 911, 611 and 411 are not affected at this time”, said Nick Culo, Media Relations Manager for TELUS.

 

“Our crews have been working around the clock to restore telephone service and we have managed to get approximately 4,200 people back on line,” added Culo. “As we continue our efforts to bring our network back to full capacity and restore service to another 800 customers, we are asking our customers to use their phones selectively at this time.”

 

TELUS team members have deployed resources and equipment (including power generators, batteries, and back-up fuel) to the area to restore lost service.

 

In related developments, TELUS has volunteered its team members, vehicles and aircraft to deliver blankets, water, sleeping bags, pillows and light clothing to impacted families in British Columbia. First supply deliveries are expected to occur later today.

 

In addition, TELUS Community Connections volunteers are working as part of the Red Cross' emergency operations network to support relief efforts for residents affected by the fires. Today, over 4,000 long distance cards are being delivered to Red Cross centers in the Alberta and the B.C. interior to assist families, firemen, and volunteers to stay in touch with loved ones.

 

TELUS is committed to supporting and assisting customers in any manner during this critical time and will be updating the media on an ongoing basis as developments occur. The company is also deploying its resources in order to ensure it can restore service to the area pending safety and access.

 

For more information, please contact:

Nick Culo
(780) 914-7115

  • Posted on 3/8/2003

TELUS rectifies phone service within Kamloops area

911, 611 and 411 not affected

 

Vancouver, B.C. – TELUS is advising customers in the Kamloops area that it has rectified a temporary situation that had impacted the processing of calls within the region due to the impact of fire damage in Barriere and surrounding areas.

 

“Phone service for all calls within the Kamloops area have now been completely restored,” said Nick Culo, Media Relations Manager for TELUS. “Emergency and information services such as 911, 611 and 411 were not affected by this temporary situation.”

 

TELUS crews continue to work around the clock to restore services for impacted customers and in the past twenty-four hours has returned telephone service to more than 4,700 people in the B.C. Interior. Pending safety and access, TELUS will continue to deploy all available resources and equipment (including power generators, batteries and back-up fuel) to restore service to 300 customers.

 

In related developments, TELUS team members continue to provide their support to the communities in need by collecting and delivering vital supplies in trucks, vans and the TELUS aircraft. The first delivery of supplies, including blankets, pillows, water and clothing arrive in Kamloops tomorrow.

 

In addition, TELUS Community Connections volunteers are working as part of the Red Cross' emergency operations network to support relief efforts for residents affected by the fires. Today, over 4,000 long distance cards are were delivered to Red Cross centres in Alberta and the B.C. interior to assist families, firefighters, and volunteers stay in touch with loved ones.

 

TELUS is committed to providing and maintaining service during this critical time and will be updating the media on an ongoing basis as developments occur.

 

For more information, please contact:

Nick Culo
TELUS media relations
(780) 914-7115

  • Posted on 3/8/2003

Update on TELUS' Emergency Operations Services in B.C. Interior

Company restores service to 4,200, deploys resources and volunteers in areas affected by fires in Barriere and surrounding areas

 

Vancouver, B.C. – TELUS' emergency operations services have been working around the clock to restore telephone services damaged due to fires in the B.C. interior.

 

Overnight approximately 4,200 customers have had their phone service reinstated. Approximately 800 customers are currently without telephone service in the area due to fire damage. TELUS team members are deploying resources and equipment (including power generators, batteries, and back-up fuel) to restore lost service.

 

Areas currently without telephone service include McClure, Birch Island, East Barriere Lake, Dunn Lake, Avola, Squaam Bay, Round Top Road, Barriere Lake, and Blue River.

 

In addition, emergency operations services at TELUS is assisting the Provincial government by supplying emergency phone lines to their emergency operations centres and to those areas that may need to be evacuated. TELUS has offered its aircraft to the Provincial government to assist in critical areas.

 

TELUS has volunteered its team members, vehicles and aircraft to deliver blankets, water, sleeping bags, pillows and light clothing to impacted families. First supply deliveries are expected to occur later today.

 

In addition, TELUS Community Connections volunteers are working as part of the Red Cross' emergency operations network to support relief efforts for residents affected by the fires. Today, over 4,000 long distance cards are being delivered to Red Cross centers in the interior to assist families, firemen, and volunteers to stay in touch with loved ones.

 

For more information, please contact:

Mat Wilcox

  • Posted on 3/8/2003

TELUS extends support to residents of Blairmore, Alberta and surrounding areas if required

While telephone and other services are not affected at this time, company standing by with resources including materials, team members and aircraft in order to restore or provision emergency services if needed

 

Vancouver, B.C. - TELUS “Fire Aid” offers critical emergency communications supplies to residents in the Interior of B.C. affected by the fires in that area. TELUS is extending its Fire Aid support to the residents of Blairmore, Alberta and the surrounding areas as the fire gets closer to that community.

 

While telephone and other services are not affected or impacted at this time, TELUS wants to do all it can to support residents, the Provincial government of Alberta and the residents of Blairmore by making the company's resources available to emergency teams as required. Although not necessary at this time, TELUS is on stand-by to support with any telecommunications crisis requirements for that area.

 

Meanwhile, in B.C., TELUS' emergency operations services have been working around the clock to restore telephone services damaged due to fires in the B.C. interior.

 

Overnight approximately 4,200 customers have had their phone service reinstated. Approximately 800 customers are currently without telephone service in the area due to fire damage. TELUS team members are deploying resources and equipment (including power generators, batteries, and back-up fuel) to restore lost service.

 

TELUS has volunteered its team members, vehicles and aircraft to deliver blankets, water, sleeping bags, pillows and light clothing to impacted families in British Columbia. First supply deliveries are expected to occur later today. TELUS will extend this assistance to Alberta residents if required.

 

In addition, TELUS Community Connections volunteers are working as part of the Red Cross' emergency operations network to support relief efforts for residents affected by the fires. Today, over 4,000 long distance cards are being delivered to Red Cross centers in the Alberta and the B.C. interior to assist families, firemen, and volunteers to stay in touch with loved ones.

 

TELUS is committed to supporting and assisting the residents of Alberta, British Columbia and surrounding areas in any manner during this critical time and will be updating the media on an ongoing basis as developments occur.

 

For more information, please contact:

Nick Culo
(780) 914-7115