As an Executive Vice President of TELUS and the President and CEO of TELUS International, Jeff is committed to service excellence for our global business process, contact center and IT outsourcing clients. In our industry, culture is the differentiator; it’s what drives our spirited teamwork and our customers’ first commitment. Jeff is also honoured to have recently been named “Executive of the Year - Gold Stevie Winner” in the Business Services category of the International Business Awards (Stevie Awards), on behalf of the TELUS International team.
Since joining TELUS in 2001, Jeff has delivered strong business outcomes through progressively senior positions across Finance and Administration, IP Applications Business Development, New Product and Service Development, Ventures, and Mergers and Acquisitions.
As President at TELUS International since 2008, Jeff has had the privilege to lead what he believes to be the best team in the Business Process Outsourcing (BPO) industry, with over 25,000 inspiring team members who surpass client expectations every day from our offices in Asia, Europe, Central America and North America.
Prior to joining TELUS, Jeff served as Vice-President, Corporate Development and General Counsel, at Daedalian eSolutions, where he led Daedalian's go-public transaction in 2000 and then directed the sale of Daedalian to TELUS in 2001. From 1998 to 2000, he was President and a Director of a CDNX-listed technology company. Since his call to the Bar in Ontario in 1989, Jeff was employed as counsel to a private law firm, a health care company, and a software company, in addition to managing his own private practice.
Jeff presently also serves as a member of the Board of Directors of TELUS International and as Chair of its operating subsidiaries: TELUS International Philippines; Ambergris Solutions; TISCS; TELUS International Barbados; TELUS International Caribbean; TELUS International (U.S.) Corp.; TELUS International (U.K.) Limited; CallPoint New Europe AD (Bulgaria); and S.C. CallPoint New Europe S.R.L. (Romania).
Additionally, Jeff is a member of the Board of Directors of Alpha Cancer Technologies Inc. and he serves as an Advisory Board member of Enderun Colleges Inc. Further, he is a founding member of the Canada-ASEAN Business Council and Jeff has served as honorary chair of Reach for the Rainbow’s Crystal Ball every year from 2011 - 2016.
Jeff obtained his Bachelor of Arts in Political Science from York University and his Bachelor of Laws degree from Osgoode Hall Law School in Ontario, Canada, is a member of the Law Society of Upper Canada and, from 1989 to 2000, taught Business Law at York University, Department of Economics.
Jeff is especially proud of our global corporate social responsibility (CSR) efforts that are, again, unparalleled in the BPO industry. Not only do thousands of our team members donate their hearts and hands building entire schools and villages from the ground up, but also, so do our clients, many of whom join together with us in our CSR events in a shared sense of social purpose. It is these deeper partnerships between our team and our clients that we aspire to create at TELUS International, all while making a meaningful difference in the communities where we work, live and raise our families.