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Bringing our promise home

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Our Telecommunications Service Technicians are the face of TELUS, delivering outstanding communication and entertainment solutions directly to customers. As part of the Customer Solutions Delivery team, you contribute to the success and growth of our company every time you provide an exceptional customer experience.


At TELUS you create future friendly® possibilities.


As a technician, you will be in the unique position of:

  • Working with the latest generation of IP technology, including delivering Optik TV (IPTV) services
  • Delivering a best-in-class customer experience through efficient and seamless product installations
  • Operating in diverse settings (outdoor, indoor, homes, and businesses) laying wire, climbing poles and working with tools
  • Learning through an extensive 12 weeks of training in small (under 10 team members), intimate classroom settings that offer greater support than larger classes
  • Collaborating frequently with other team members, including other technician specialists, operations support, and customer service, to drive process improvement and customer satisfaction
  • Working shifts, including evenings and weekend rotations
  • Accessing ongoing technical training/learning opportunities


Do you share our passion for:

  • Putting customers first in our decisions and actions by providing top quality service and “doing it right the first time”
  • Staying on top of the latest technologies, which constantly change and evolve
  • Seeking to understand individual customers’ needs and offering products and services  to best fulfill them
  • Working collaboratively to meet customers’ needs and team objectives
  • Driving innovation and ideas to improve practices and processes for customers and other team members


Here's what our Technician team members are saying:

"I’m constantly on the move.  I don’t want to be inside working in an office all the time. It’s fast-paced and constantly changing.  There are always new products and technologies, and you have to keep learning and adapting to these changes. I can go anywhere I choose - including management - but I really like the technical part of my job. In terms of benefits, I especially appreciate the compressed work week, which gives me the flexibility to balance life and work." -  Sukh Toor, Service Technician, Customer Solutions Delivery

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