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Our ethics policy

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The TELUS Ethics Policy has been approved by the Board of Directors to assist TELUS team members in maintaining the highest standards of ethical conduct in the corporate and professional dealings they have with other team members, clients, shareholders, and the community. The policy provides guidelines, case studies and supportive references (and the company's intranet lists subject matter experts) available to help team members when faced with situations where the right ethical decision is not clear.


Download the entire version of the Ethics Policy (1.0 MB).



TELUS e.Integrity training is annual web-enabled training for all team members to review the current Ethics Policy and affirm that they understand their responsibilities under it.


Making a report


The TELUS EthicsLine provides further support to anyone who has ethical questions/issues regarding TELUS. Everyone is invited to use the TELUS EthicsLine to anonymously and confidentially ask questions, request support or make a good faith report (often referred to as whistle-blowing) about a real or perceived violation of the Ethics Policy, government law/regulation, questionable business practice or accounting/auditing matter.


To make a good faith report about a perceived violation of our Ethics Policy, government law/regulation, questionable business practice, or accounting/auditing matter, please call 1-888-265-4112 (24x7) or visit or during business hours, contact the Ethics office directly at 1-866-515-6333.

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