TELUS

TELUS is committed to being a leading corporate citizen and reducing the overall environmental impact of our domestic and international operations, in line with our values. This commitment is demonstrated by our leadership in corporate social responsibility performance and reporting.

TELUS introduced the Return & Recycle Program in June 2005 to collect mobile handsets and accessories for recycling. The goal of the program is to divert as many phones and accessories as possible from Canadian landfills. This ensures that the hazardous components of mobile phones are disposed in a responsible manner.

In 2009, clients helped us prevent 108,419 mobile devices from going into landfills by participating in our wireless handset recovery program. Through our ongoing relationship with Tree Canada, we sponsor the planting of trees as part of this program.

How the program works:

1. Handset(s), 2Wire Gateway surge protectors (Alberta & BC clients only) and/or accessories are brought to one of our TELUS locations. To locate a store near you, go to telusmobility.com and enter your address to find a store closest to you. Make sure you deactivate and remove any personal information & SIM card (if applicable) from the phones prior to drop off.
   Phones cannot be reclaimed once returned.
2. The devices are shipped to a facilitation centre, where they are sorted and counted.
3. The items are then sent to a third-party recycling vendor, who will recycle the phones responsibly.

Eligibility

The program is free to everyone, not just TELUS clients. We accept all kinds of mobile devices, including phones, PDAs, air cards, batteries and accessories, irrespective of age, condition, where they were purchased or the network on which they were operating.

TELUS is committed to recycling and refurbishing all telecommunication equipment that they receive back from their customers.

Below is information regarding the TELUS Electronic Equipment Recycling and Take Back Program.

Wireline telecommunication equipment: TELUS has an easy step program to ensure your wireline device gets recycled. TELUS customers are encouraged to return customer owned wireline telecommunications equipment for recycling, such as corded phones and cordless phones including the battery, set top boxes, modems, routers, gateways, TV remote controls, by mailing back the equipment to a TELUS Returns Depot via Canada Post.  Please see the easy steps below for preparing and dropping off your device.

Wireless telecommunication equipment (cell phone and accessories):  Please note, this program is handled separately from that above. See the wireless device and accessories tab to the left for cell phone recycling.

Steps to prepare your wireline device for recycling

1.    Ensure that all personal information is removed from your device before shipping. Refer to your owner’s manual for instructions.

2.    Leave the battery in the device.

3.    Select an appropriate box to reuse to ship the device in. The box should be sturdy enough to hold and protect the device that you wish to return for recycling. You do not have to use a new box – the important thing is that the box is in good condition. Cross out any information written on the box such as any other delivery addresses.

4.    Pack your device in the box and seal the box with suitable tape to ensure nothing can fall out.

Steps to drop off your device*

1.    Take your sealed box to your nearest Canada Post retail outlet. To help find the nearest Canada Post retail outlet, visit http://www.canadapost.ca/cpo/mc/languageswitcher.jsf.

2.    Complete the preprinted waybill (see sample below) with your name, address, telephone number, etc.

3.    Canada Post will deliver the equipment to TELUS for recycling at no cost to you.

*Note that equipment cannot be reclaimed once mailed.

Sample of the preprinted / prepaid waybill

Any questions about the TELUS Electronic Equipment Recycling And Take Back Program call: