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Customer Feedback

Complaint, compliment or suggestion?

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Complaint, compliment or suggestion?

If you are a TELUS Mobility customer (mobile phone), please contact us here:

Email us

Are you a TELUS client? Let us know who you are so we can better serve you.


By logging into Your Account, we can serve you better and in less time. For all inquiries regarding your account, you can help protect your confidentiality by using our secure form in Your Account.


Call us

Dial 611 on your TELUS mobile phone or 1-866-558-2273


Mail us

Address your letter to:
TELUS Client Care
200 Consilium Place, Suite 1600
Scarborough, Ontario
Canada M1H 3J3


To help us respond quickly, Include:

  • Your name
  • TELUS account number or mobile phone number
  • Alternate contact number

If you've already contacted TELUS and your issue remains unresolved, escalate your Mobility issue here

If you are a TELUS Home Services customer (Optik TV, Home Internet, or Home Phone), please contact us here:

Call us

Residential Customers 310-2255
Business Customers 310-3100
Credit/Collections 310-2500
Repair Service 611

(* Area codes are not required when dialing 310 numbers from Alberta or B.C.)

If the representative is not able to resolve your issue, please ask to speak to the Service Representative’s Manager. Your Service Representative will be pleased to transfer you.

If the situation is still not resolved, you may contact a Customer Relations Manager by:


310-1000 (* Area codes are not required when dialing 310 numbers from Alberta or B.C.)


1 800 567-1450



TELUS Communications Company
         Customer Relations
         CP.O. Box 2590, Station M
         Calgary, AB T2P 5J6


If you’ve already contacted TELUS and your issue remains unresolved, escalate your Home Services issue here.

If you are unable to reach a satisfactory resolution:

The Canadian Radio-television and Telecommunications Commission (CRTC) or the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. For regulated services, contact the CRTC at:


The Secretary General
Canadian Radio-Television and
Telecommunications Commission
Ottawa, Ontario K1A 0N2
Please copy your letter to:
Telecom Policy and
Regulatory Affairs P.O. Box 1704
Edmonton, Alberta T5J 2P1

For non-regulated services, please contact the CCTS:

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly withyour service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687.


At TELUS, our goal is to satisfy our customers and we welcome opportunities to improve our service.

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