TELUS

If you have a comment about one of the services TELUS provides, please contact one of our Customer Service Representatives:

Residential Customers 310-2255
Business Customers 310-3100
Credit/Collections 310-2500
Repair Service 611

If the representative is not able to resolve your issue, please ask to speak to the Service Representative’s Manager. Your Service Representative will be pleased to transfer you.

If the situation is still not resolved, you may contact a Customer Relations Manager by:

Phone: 310-1000
Fax: 1 800 567-1450
E-mail: customer.relations@telus.com
Mail: TELUS Communications Company
         Customer Relations
         CP.O. Box 2590, Station M
         Calgary, AB T2P 5J6

If you are unable to reach a satisfactory resolution:

The Canadian Radio-television and Telecommunications Commission (CRTC) or the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. For regulated services, contact the CRTC at:

For non-regulated services, please contact the CCTS:

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly withyour service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687.

At TELUS, our goal is to satisfy our customers and we welcome opportunities to improve our service.