Complaint, compliment or suggestion?
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Dial 611 on your TELUS mobile phone or 1-866-558-2273
Address your letter to:
TELUS Client Care
200 Consilium Place, Suite 1600
Canada M1H 3J3
To help us respond quickly, Include:
If you've already contacted TELUS and your issue remains unresolved, escalate your Mobility issue here
Residential Customers 310-2255
Business Customers 310-3100
Repair Service 611
(* Area codes are not required when dialing 310 numbers from Alberta or B.C.)
If the representative is not able to resolve your issue, please ask to speak to the Service Representative’s Manager. Your Service Representative will be pleased to transfer you.
310-1000 (* Area codes are not required when dialing 310 numbers from Alberta or B.C.)
1 800 567-1450
TELUS Communications Company
CP.O. Box 2590, Station M
Calgary, AB T2P 5J6
If you’ve already contacted TELUS and your issue remains unresolved, escalate your Home Services issue here.
The Canadian Radio-television and Telecommunications Commission (CRTC) or the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. For regulated services, contact the CRTC at:
|The Secretary General|
Canadian Radio-Television and
Ottawa, Ontario K1A 0N2
|Please copy your letter to:|
Telecom Policy and
Regulatory Affairs P.O. Box 1704
Edmonton, Alberta T5J 2P1
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly withyour service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website or call toll-free at 1-888-221-1687.
At TELUS, our goal is to satisfy our customers and we welcome opportunities to improve our service.