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At TELUS, we put our customers first. Based on your feedback, we have created a dedicated team of experts to support new TELUS Fibre projects.


New Market Operations (NMO) is a specialized team that manages your new fibre projects, and is dedicated to providing you with an excellent experience when working with TELUS. It offers you consulting and guidance that outlines the responsibilities of the architect, engineer, or builder prior to TELUS providing fibre optic services directly to the home or business.


This website contains recommendations for fibre distribution in residential, multi-tenant and commercial buildings. It also outlines home wiring standards and typical technology layouts required to ensure safe and functional communications systems. We will continue to make enhancements to this site based on your requirements and feedback.


Engaging the New Market Operations team         

You can reach us by email at or by phone at 310-4DEV(3348) (8:30a.m. to 4:30p.m. PST Monday through Friday). To streamline your initial conversation with us, please populate the New Building Entrance Site form in advance and attach to your engagement request email.

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