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At TELUS, we put our customers first. Based on your feedback, we have created a dedicated team of experts to support new TELUS Fibre projects.


As a strategic development investment, TELUS Fibre allows your customers to enjoy the latest in technology, entertainment and communication at blazing fast speeds now, and in the future. In fact, the gigabit-enabled TELUS fibre optic network is among the most advanced communications infrastructure available in the world today, enabling connected residents to immediately take advantage of dramatically faster Internet speeds of up to 150 megabits per second. Businesses, schools, healthcare providers and institutions will be able to draw upon technology to reimagine how they deliver existing services, develop new solutions and actively participate in the growing digital economy.

New Market Operations (NMO) is a specialized team that manages your new fibre projects, and is dedicated to providing you with an excellent experience when working with TELUS. It offers you consulting and guidance that outlines the responsibilities of the architect, engineer, or builder prior to TELUS providing fibre optic services directly to the home or business. This website contains recommendations for fibre distribution in residential, multi-tenant and commercial buildings. Our Start Right Guides outline home wiring standards and typical technology layouts required to ensure safe and functional communications systems in single family and multi-dwelling units. We will continue to make enhancements to this site based on your requirements and feedback.


Engaging the New Market Operations team

You can reach us by email at or by phone at 310-4DEV (4338), 1-855-432-3488 or

1-604-432-3488 (8:30a.m. to 4:30p.m. PST Monday through Friday). Depending on your region, pre-positioning work may take up to 10 weeks to complete. We recommend contacting us with notice of your pending project(s) as early as possible to avoid unnecessary delays or escalations. To streamline your initial conversation with us, please populate the New Building Entrance Site form in advance and attach to your engagement request email.

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