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Building Industry Consulting Services (BICS) outlines the responsibilities of the architect, engineer, or builder prior to TELUS providing network services up to the demarcation point. This website contains recommendations for a typical distribution system in commercial and multi-tenant buildings, home wiring, a typical technology layout to ensure a safe and functional communications system.


The most effective way to contact TELUS regarding a new building is to email the following addresses. A TELUS representative will respond within 5 business days of receiving your email.


If you wish to contact us via phone the following numbers can be used to leave a message.  Please be aware that this voice mail box is only monitored weekly so a response to the voice mail will not be as timely as an email.


Contact Phone Numbers

  • BICS Commercial Inquiries   1-888-530-6900
    • Press 1 for area code 403
    • Press 2 for area code 780
    • Press 3 for all BC areas (area codes 604 & 250)
  • Residential Inquiries       310-2255
  • Business  Inquiries         1-888-811-2828  or 310-3100




Residential home builders and developers now have an easy way to future proof your projects by delivering simple TELUS Fibre Optic solutions into your customer’s homes.


Contact us today to learn how you can qualify for our generous wiring subsidies and provide your customers with significant savings on their TELUS Optik services.

  • Builder or Developer direct line 310-4DEV or email
  • Hours of Operation 8am to 4:30 PST
  • We will provide a dedicated TELUS Site Project Manager to assist you with any questions you have about delivering service to your project
  • Showhome Service Requests
  • Marketing collateral to help explain the benefits of fiber and what a future friendly home means to your customers


General Information

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(Multiple Dwelling Unit)


(Single Family Dwelling)

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