TELUS received a 2013 BEST award from the American Society of Training and Development (ASTD). We are one of only three organizations in the world to win the global BEST Award eight times for excellence in employee learning.
The ASTD BEST awards are the training industry’s most rigorous and coveted recognition – its version of being a top 100 employer. Winners demonstrate enterprise-wide success through employee learning and development that are clearly aligned with business goals that drive execution on strategy.
For the 5th consecutive year, TELUS was named by Mediacorp as one of Canada’s Top 100 Employers. The judges selecting companies for this prestigious list highlighted a number of factors that contributed to TELUS being included. Notably, the award acknowledges our programs for recognition, pay and benefits, diversity, the advancement of women, community investment and Work Styles.
Now entering its 15th year, this national competition determines which employers lead their industries in offering exceptional workplaces for their employees.
TELUS was named to the 2013 Dow Jones Sustainability North American Index (DJSI), which tracks the sustainability performance of the top 20 per cent of the 600 largest Canadian and United States companies in the S&P Global Broad Market Index.
Being included in the DJSI is an honour and every year it becomes more challenging as companies from all sectors raise the bar and refine what it means to be a leader in this space. TELUS is one of only three North American telecoms on the index.
The DJSI assessment ranks companies by how they:
TELUS received the Corporation of the Year award from the Canadian Aboriginal and Minority Supplier Council (CAMSC) for our leading Supplier Diversity Program.
CAMSC’s Business Achievement Awards celebrate the achievements of innovative Aboriginal and minority businesses, as well as the Canadian corporations that are leading the way in driving innovation with their supplier diversity programs.
Since the inception of the Supplier Diversity Program in 2011, the Procurement & Supply Chain team
Corporate Knights placed TELUS 10th on its 2013 list of Canada’s 50 Best Corporate Citizens. We are the highest ranking telecom company on the list, which celebrates top Canadian companies for their commitment to fostering healthy environments and responsible management of water, waste, and energy. This recognition acknowledges the numerous initiatives TELUS has undertaken in recent years, including:
As a result of these initiatives, we are making excellent progress on our targets to reduce energy consumption and greenhouse gas emissions by 10 and 25 per cent respectively by 2020 over 2009 levels.
J.D. Power and Associates once again validated our strategy in its annual Wireless Total Ownership Experience Survey – one of the most exhaustive surveys of Canadian wireless customers – with both of our brands showing significant gains in customer satisfaction scores.
The study surveys more than 13,000 Canadians with wireless accounts and reports results in two categories: stand-alone providers and full service providers.
For the second consecutive year, Koodo was named the top stand-alone provider in Canada with a score of 765 (out of a possible 1,000). Koodo raised the bar on last year’s score by 13 points, with gains in customer service and retail experience. Koodo had a significant lead over second-ranked Virgin and was the highest-scoring provider across the entire survey.
TELUS saw a six-point improvement from last year’s score, thanks to gains in network quality and retail experience – tying last year’s winning score of 699 achieved by SaskTel. SaskTel, however, improved its score to 712 to once again earn top spot in the category. TELUS maintained a significant lead over Bell and Rogers, which scored 674 and 662 respectively. The survey ranks TELUS above the industry average in every measure, and notes that we particularly shine in pricing and customer service.
TELUS Health has received a first place award at the Gala des Mérites du français 2013 in the Internet and extranet site category (enterprise) for its website, telussante.com. The honour qualifies TELUS Health as a finalist in Octas 2013, a prestigious competition that recognizes the best IT achievements in Québec. telussante.com was recently redesigned to enhance the user experience; visits to the site have increased by 150 per cent since the redesign.
Mérites du français 2013 awards recognize businesses’ achievements in showcasing the French language.
TELUS has a Charter of the French Language Compliance Program, which supports our desire to create new opportunities to advance our Customers First priority, while informing team members of the importance of conforming to the Charter of the French Language in Quebec.
Branham Group recognized TELUS Health as the top information and communications technology partner in the Canadian healthcare sector.
More than 10 years ago, TELUS made a defining decision to use its world-class innovation and technology to address the unprecedented challenges facing the Canadian healthcare system. To support this, TELUS has invested more than $1 billion over the past five years in healthcare. We have focused on the top issues where health information can make a positive difference: chronic disease management, medication errors and non-compliance, wait times, poor access to care and lack of care continuity, lack of focus on prevention and self-management, and the need for performance improvement.
The Branham listing tracks the progress of the top Canadian and multinational information and communications technology companies operating in Canada.
TELUS’ state-of-the-art Laird Internet date centre was awarded Leadership in Energy and Environmental Design (LEED) Gold certification.
To achieve LEED Gold, the Laird data centre underwent an energy tune-up that resulted in an Energy Star score of 81. This means the Laird building is now 31 per cent more efficient than the national average for similar buildings. Water consumption for indoor use was reduced by 22 per cent and new ecologically friendly practices for cleaning, pest management and grounds maintenance were introduced.
Other numbers related to the data centre’s LEED Gold:
The City of Rimouski awarded TELUS the Prix rimouskois du mérite architectural (Rimouski Architectural Award) for our newest Rimouski data centre’s exceptional design and construction. In addition, the Uptime Institute named TELUS a finalist in its international Green IT Award in the Innovation and Design category.
Our eco-friendly and state-of-the-art data centre in Rimouski is recognized as an innovative hosting facility that reflects TELUS’s commitment to providing customers with world-class cloud-based solutions today and tomorrow. The judging panel awarded TELUS for the data centre’s energy-efficient design – built according to LEED Gold standards.