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Our workplace

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Our Workplace

Team member resource groups

Over the past seven years, six team member resource groups have formed at TELUS: Abilities Network, Connections, Eagles, Mosaic, Spectrum, and our latest group for active and retired members of the Canadian military. These groups provide an opportunity for individuals with a shared identity to come together for both personal and professional development. Team member resource groups can offer mentoring, networking, peer support, volunteering and coaching opportunities. Additionally, team member resource groups raise awareness internally and externally about their identity. As well, resource groups enable us to better understand the needs and preferences of our diverse customers and help TELUS to become one of the most recommended companies by customers in the world. Team members are welcome to establish their own resource group and/or join an existing group.
Abilities Network
Founded in 2011, the Abilities Network promotes awareness for the varying abilities in the TELUS team and across our communities in order to foster inclusiveness, support and personal empowerment. The group’s strategic imperatives are:
  • Creating awareness and education for all team members about the varying abilities that exist within TELUS in which outcomes are inclusive and support our corporate values
  • Providing support for team members with varying abilities
  • Fostering an environment that is inclusive of current and future team members with varying abilities
  • Promoting the inclusiveness of individuals with varying abilities in our communities
In 2014, the Abilities Network facilitated events in Toronto and Vancouver. In Vancouver, the Abilities Network hosted an executive breakfast, allowing team members to share their experiences as persons with varying abilities with members of the executive team The Abilities Network also co-hosted a speaker event with our Alliance resource group where General Rick Hillier shared insights and experience on the topic of Post-Traumatic Stress Disorder in the workplace and the value of corporate support for team members.
Alliance
Formally launched on November 11, 2014, our newest team member resource group, Alliance, is a national initiative supporting TELUS team members who are currently serving or who have served in the military,and the families who support them. General Rick Hillier, the Chair of the TELUS Atlantic Community Board, serves as a strategic advisor to the group.
Connections – the TELUS women’s network
Introduced in 2006, Connections is an initiative supporting the professional development of women at TELUS in Canada and abroad. In 2014, we celebrated the launch of the first international chapter in El Salvador and are currently working on our expansion to Manila. Connections’ vision is for TELUS to be an employer and supplier of choice for women – empowering them, inspiring success and celebrating diversity. Our members develop and participate in leadership development opportunities, volunteer together in their communities, build relationships with our customers and connect with one another at networking events. Last year, Connections held events across Canada through chapters in Rimouski, Quebec City, Montreal, Ottawa, Toronto, Barrie, Edmonton, Calgary, Prince George, Victoria, Vancouver and El Salvador. Some events included an outreach component which enabled us to raise funds for donation, with a matching support of TELUS, to charities, including the Canadian Mental Health Association for Women, the Heart & Stroke Foundation, Plan Canada, Dress for Success, Making Changes and Soroptomist.
CHLOE Awards
In 2011, Connections introduced the CHLOE (Connections Honours Leaders of Excellence) Awards. This recognition program profiles and celebrates exceptional women who have made a profound difference at TELUS or in their community, as well as leaders who have made a significant contribution to the advancement of women at TELUS. There are five categories: four specifically open to females and one called Champion of Women, which recognizes a male or female team member who has made a distinct difference to the advancement of women at TELUS. The program has seen great success with exceptional leadership presence and support. In 2014, the CHLOE Awards continued to gain momentum with TELUS team members submitting nominations for deserving colleagues in five awards categories. Last fall, the nominees were honoured at CHLOE events held in 10 different cities across Canada.
Canada’s Distinctive Women
Distinctive Women is a national publication and online community that showcases exceptional entrepreneurs and outstanding achievers in every industry across Canada.
  • In 2014, Jill Schnarr, VP Community Investment & Engagement, was named one of Canada’s Distinctive Women
The strength of partnerships
Connections’ has developed strong partnerships with external networks, namely, the Women’s Executive Network and Women of Influence. In addition, TELUS is a patron of Canadian Women in Communications and Technology. These organizations share the same intent and focus: to increase women in leadership roles.
Women’s Executive Network
TELUS has been a member and sponsor of the Women’s Executive Network (WXN) since 2007. WXN is dedicated to the advancement and recognition of women in Canada into upper-management and executive positions. WXN presents Canada's Most Powerful Women: Top 100 Awards annually to recognize and celebrate strong and inspirational female leaders in the private, public and not-for-profit sectors.
In 2015, three outstanding TELUS executives were honoured with an award, at a gala reception held in Toronto on November 26, 2015, in recognition of their unique leadership skills, unwavering commitment and contributions to TELUS:
  • Sandy McIntosh, EVP, People & Culture and Chief Human Resources Officer – Corporate Executives category
  • Micheline Bouchard, TELUS Board of Directors
  • Monique Mercier, EVP, Corporate Affairs, Chief Legal Officer  & Corporate Secretary
Canadian Women in Communications and Technology TELUS is a Diamond Patron of Canadian Women in Communications and Technology (WCT), which seeks to raise the profile of women working in communications and technology. WCT offers a wide range of programs and services, including professional development, a national mentoring program and the Women on Board program. On April 22, 2015, Sandy McIntosh, EVP People & Culture and Chief Human Resources Officer, was one of the outstanding recipients who won the Leadership Excellence Award at WCT’s much –celebrated Annual Awards
Eagles
In late 2010, team members with Aboriginal backgrounds came together to form Eagles, our Aboriginal resource group. The name Eagles stands for Empowering Aboriginal Groups through Learning, Embracing and Serving. There are currently Eagles members in B.C., Alberta, Ontario, Quebec and Nova Scotia. Eagles is committed to:
  • Enabling professional development and networking opportunities for Aboriginal team members
  • Fostering and celebrating diversity at TELUS
  • Engaging with Aboriginal communities to better serve their needs
  • Becoming an employer of choice for Aboriginal peoples
Eagles members also work closely with our public-sector and land-access teams to help support meaningful and respectful TELUS partnerships with First Nations communities, particularly with respect to increasing high-speed Internet access. Please refer to our CSR report for more detail. Eagles continue to celebrate the unique heritage, diverse cultures and outstanding achievements of Canada’s Aboriginal peoples annually on National Aboriginal Day. In 2014, Eagles hosted two guest speakers in Vancouver: Suzette Amaya, from the Kwakwak wakw, Cree, Nisga’a and Coast Salish and Steve Sxwithul’txw, from the Penelakut Tribe near Chemainus, B.C. Both spoke of their diverse experiences and individual successes within their respective industries. In Edmonton, Aboriginal community leaders, local and provincial government officials, members of the media and TELUS team members came together to celebrate Aboriginal culture and traditions, enjoy bannock and refreshments, and watch singing and traditional dance performances by Lloyd Cardinal and the Young Crees, Jessie Gibney, and Amanda Woodward. An Edmonton based mentorship program was created last year to improve successful recruitment of Aboriginal and First Nations team members at TELUS and better support the broader Aboriginal and First Nation community. The program matches qualified Aboriginal/First Nations candidates with TELUS team members to provide support, guidance and mentoring toward career developmental goals. The initial pilot included protégées from the Edmonton area.
Mosaic – our multicurtural resource group
Established in 2011, Mosaic is our resource group for team members who are new Canadians. Last year, the group tripled in size with four regional chapters in B.C., Alberta, Ontario and Quebec. Mosaic has leveraged its growing membership to organize and host the Taste of TELUS, an annual national potluck event that brought more than 1,100 team members in 11 cities together in 2013 to celebrate their cultural backgrounds over food. The group also expanded its mentorship program after a successful pilot program in 2012. Mosaic helped to recruit more than 100 TELUS team members in Montreal, Toronto, Edmonton, Calgary and Vancouver to mentor professionals who are new to Canada in collaboration with local immigrant employment councils, such as the Edmonton Regional Immigrant Employment Council (ERIEC).
Spectrum – our lesbian, gay, bisexual, transgender, queer and allied team member resource group
In 2009, nine individuals came together to form Spectrum, our resource group for lesbian, gay, bisexual, transgender, queer and allied (LGBTQA) team members, with a vision of creating a more diverse and inclusive work environment at TELUS. Since then, our membership has grown to more than 850 members and our mandate has expanded to help TELUS become the most LGBTQA-friendly company in the markets where we live, work and serve. In 2014, Spectrum achieved another major milestone by launching the first international team member resource group chapter. The Spectrum Manila chapter was launched with over 100 members and has since grown its membership by 70 per cent. This highly engaged team has realized significant success in its first year including:
  • Planning and executing an education series on gender diversity and HIV awareness
  • Volunteering with Project PEARLS, an NGO with outreach efforts in Ulingan
  • Working with the TELUS International marketing team to become bronze sponsors of Metro Manila Pride leading the way for corporations such as HP and JP Morgan to walk with us in the parade
TELUS celebrates Pride
2014 was a record-breaking year for TELUS in terms of our participation at Pride celebrations across Canada and in Manila. Spectrum saw participation increase in 2014, across seven different cities, four provinces and two countries. TELUS sponsored the Vancouver Pride Society Legacy Awards and won first place in the multi-platform category at the annual Out-of-Home Showdown for its WorldPride marketing campaign at Toronto Pearson International Airport. Every year, Spectrum members give back by volunteering their time to numerous causes. Throughout 2014, Spectrum members contributed 2,643 volunteer hours in the communities where they live, work and serve.

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